Experis Slashes Time-to-Fill For Grocery Chain IT Positions

Business Challenge

A grocery store chain with over 245 stores in eight states and employing 30,000 associates was having difficulty filling open IT positions in a timely manner. They had a fragmented screening/hiring process and a high turnover rate of top talent. This presented several challenges.

• Most positions took over 90 days to fill, with some more technical roles staying open for up to a year
• Difficulty identifying the right technical resources
• Fragmented and inconsistent screening, interviewing, and onboarding processes
• Turnover of top IT Talent
• Increased confusion working with multiple staffing companies
• Managers wasted time meeting with suppliers
• Managers spent too much time interviewing candidates rather than focusing on the business
• Wasted time and budget dollars due to inefficient processes

Solution

Experis implemented a managed talent acquisition program to meet the client’s specific needs, taking on full ownership of the talent life cycle. The custom strategy was designed to impact the IT organization’s efficiency by attracting top talent quickly through an improved hiring process while placing centralized accountability with us

• Provided a dedicated full-time Onsite Client Manager to run the program at no cost to client
• Built a team of 5 dedicated recruiters & 40 secondary recruiters
• Our senior technology team screened the most technical resources prior to presenting to Harris Teeter
• Gained access to manager’s calendars to expedite interview process
• Partnered with client to narrow their supplier list to 5 tier two companies
• Developed a hiring strategy that offered certain candidates a full-time role on our consulting team when full-time options were unavailable with client
• Worked with the client recruiting team to complement their existing recruitment efforts
• Conducted Quarterly Business Reviews (QBRs) and our Quality Management Program (eQM) to track performance

Results

• In the first year, received 41 positions and filled 39 of them (95% fill ratio)
• Since inception, we have filled 63 of 64 active positions (98% fill ratio)
• The average time to fill was reduced from 90 business days to 15, then to 11 days
• The right technical resources were identified significantly faster by leveraging our senior developers for screening
• Reduced IT spend and time by forgoing interviews with candidates that were not a fit
• Quarterly performance reviews on all active contractors gave client the ability to easily track ROI by using the reporting and benchmarking metrics
• One point of contact for all IT recruitment, billing, and timecard tracking, as well as conflict/issue resolution to reduce attrition and turnover
• Tier two suppliers were leveraged and managed when needed
• Delivered skill sets including Oracle DBA, SQL DBA, .Net Developer, PL/SQL Developer, Project Manager, Business Analyst, Quality Assurance, Customer Support, etc

“I have been working at [client name] for over 20 years and through that time I have worked with tons of different staffing firms. Experis is by far the best that I have ever dealt with and has managed to blow all the other firms out of the water. The level of consistent talent that flows from Experis is a much higher quality than I have ever seen before.

Because of their consistent delivery of candidates, we have outsourced our entire technical recruiting process to Experis. Their staffing, coupled with the consulting services that they provide, helps us to truly look at Experis as a long-term strategic partner.” – Jim Clendenen, CIO/Acquisition Lead

 

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