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An independent, not-for-profit organization that accredits and certifies more than 20,000 healthcare organizations and programs in the U.S. needed to reduce the overall idea to implementation timeline for IT initiatives. It also needed to improve IT delivery speed and quality to its nationwide base of certification resources to meet the ever-changing requirements of the medical industry.
A global pharmaceutical company had a manual process in place to renew its partner contracts. With more than 1,000 partners and frequent contract updates, a team of more than 10 people processed various updates under a tight service level agreement. Each partner would submit updates and other contract changes to the client team for manual processing and updating in the contract management system. This manual process resulted in delays and errors, not to mention a bad experience for the client’s partners.
An independent, nonprofit organization that accredits and certifies more than 20,000 healthcare organizations and programs in the United States needed to reduce its overall timeline for IT initiatives. It also needed to improve IT delivery quality to its nationwide base of certification resources and effectively meet the stringent requirements of the medical industry.
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