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TECHNOLOGY CASE STUDIES
Test and Continuous Quality: Identity and Access Management Testing Managed Service

The client, a Fortune 100 software company, wanted to move its identity and access management (IAM) product line to a managed testing service model to eliminate the overhead of personnel selection and management, and focus instead on business-driven results. The client was clear about what it was looking for: The managed services testing team would be responsible for the planning, preparation, and execution of test plans, and track and close defects related to all IAM projects. The client needed a partner to manage these day-to-day activities and the team’s performance through close collaboration. The client had an increased focus on test automation, innovation, and continuous improvement to maximize testing efficiency. Using an Agile development approach, the client needed the managed testing service team to be tightly integrated with the other domains, requirements, and IAM product development. Team structure would include a dedicated QA project manager, seven software design engineers in test (SDETs), and six service managers (SMs). The SDETs would be responsible for the overall quality assurance of IAM projects and the SMs would be responsible for IAM applications after they were delivered to production.

Usability Testing Managed Service for a Global Technology Company

A major technology company wasn't receiving enough study participants to manage their usability testing program and internal customers were going elsewhere. Experis reorganized the team to maximize productivity and added 5,000 new UX study participants to the client’s database, three months ahead of the initial schedule. Experis now schedules an average of 600 participants in studies per month.

Technical Services: Customer Experience, Product Adoption, and Service Desk Support

A leading software company had a vision to create a best-in-class customer service program to deliver an agile, adaptive, predictive, and proactive experience for small- to medium-size business owners of its operating system. Managing schedules across multiple teams, Experis developed a scalable solution to support a worldwide 24/7/365 technical support operation.

Featurette Connector - Technology
Featurette Connector - Technology
FEATURED INDUSTRY
Healthcare Industry: Focus on technology, innovation & connected care

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