Business Challenge
The acquisition of a new commercial application created several strategic challenges for our client’s product portfolio. Alignment with current payment solutions and time-based permitting applications proved difficult as reporting, tracking, and enforcement requirements for long-term permitting had to be approached and supported differently than with a more “metered” product.
Additionally, varying tech stacks between the different platforms proved costly and inefficient to meet vastly different client needs. This led to significant instability with the acquired product relative to the rest of the portfolio. To re-optimize the total cost of ownership for their core product portfolio, the client decided to position the acquired product to be sold to another software provider in the space. In preparation for the sale of their asset, the client wanted to achieve a strategic and comprehensive solution that would:
- Create a stable version of the application for all current end customers r
- Develop and execute a streamlined software delivery process
- Focus on customer engagement to guide end customers through the migration process and ensure successful migration adoption
- Migrate all end customers to the updated codebase
Solution
A specialized managed solutions team with product management and application engineering expertise collaborated closely with the client and end customer stakeholders. Our approach included:
- Application Architecture Assessment: the team conducted a comprehensive discovery assessment on current-state architecture to validate the technical feasibility of the planned migration while identifying gaps
- Software Delivery Process: the team developed, documented, and executed a streamlined development process including software delivery pipeline optimization, test automation integration, and DevOps support addressing applicable feature gaps required to support the core migration to a stable “version 2.0” of the codebase
- Technical Product Management: the team assumed product ownership responsibilities for the overall migration plan, processes, and schedule
- Customer Engagement: the team managed all end customer engagement requirements, including migration notification, core-feature details, change impact, timelines, status communications, and post-migration support
Results
- Migration completed 25% ahead of schedule against original timeline
- 80 customers migrated ensuring end customer adoption and participation throughout the migration
- Service level agreement achieved – 100% of the commercial product’s annual revenue rate successfully migrated based on end customer adoption against an SLA target of 90%
- Improved application stability on a new version running natively in Azure
- Achieved buyer confidence to proceed with purchase agreement negotiations for the asset
Impacts for client
- All required migration and service level agreements completed
- Maximized ROI and reduced total cost of ownership of application support
- Enhanced focus on core product roadmap and future-state go-to-market planning
Impacts for buyer
- Newly stabilized and scalable software application
- End clients on same core version with defined software delivery process supports a roadmap for new feature development and customization
- Capability to leverage new asset as a platform to enable the rest of their application portfolio in the cloud
By partnering with Experis, the client was able to successfully envision, validate, and execute a strategic and comprehensive migration solution to improve their end customer experience and optimize software delivery costs moving forward.
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