The Challenge
A Fortune 20 life sciences organization set out to modernize its Information Security Risk Management (ISRM) practices. The company aimed to improve operational efficiency, reduce costs and build a stronger culture of automation and continuous improvement. With risk and compliance demands increasing, the client needed to streamline existing processes while maintaining strong governance and control.
How We Helped
Experis led collaborative working sessions with teams using SAP governance, risk and compliance (GRC) to identify challenges and co-create effective solutions. We designed custom SAP process diagrams to visualize workflows and uncover opportunities to optimize and consolidate across teams.
To support long-term success, we developed a centralized inventory of all ISRM standard operating procedures (SOPs). This helped improve accessibility and track process maturity. In parallel, we built dashboards to provide real-time visibility into performance, risks and areas for improvement.
The Impact
The process optimization program delivered significant cost savings and efficiency gains:
- Freed up four product team roles, saving approximately $1 million
- Reallocated 11 business team roles, generating $2.75 million in savings
- Reduced process cycle time by 15 days
- Eliminated the equivalent workload of up to three teams
We also conducted a comprehensive maturity assessment, scoring over 100 SOPs and providing targeted recommendations to improve process design and operational effectiveness.
This initiative not only reduced costs but also positioned the organization to scale its ISRM function with greater consistency, speed and resilience.
