The Challenge
A global top 50 financial institution needed ongoing support to maintain and optimize its software execution environments across multiple high-impact projects. The client faced challenges in ensuring operational efficiency and reliability while managing diverse systems and infrastructure. Experis was engaged to deliver a managed service for problem resolution (PR) tools that would address system complexity, improve performance and reduce operational risk.
How We Helped
Experis delivered a robust managed service focused on sustaining software execution environments and ensuring technical reliability across critical systems.
The team monitored and supported core infrastructure elements including:
- SPT storage mainframe
- PR databases
- Host monitors
- Information systems
In addition to managing day-to-day operations, Experis executed transformation initiatives and oversaw distributed derived data cache (DDC) storage, activity management and implementation planning to strengthen infrastructure and improve system responsiveness.
The Impact
The solution delivered measurable improvements across several areas of operations.
- Automated routine processes based on remedy requests, reducing manual workloads and boosting efficiency
- Standardized batch handling system (BHS) procedures and improved alignment by integrating batch monitoring operations (BMO) with other departments
- Enhanced infrastructure with an upgraded configuration management database (CMDB)
- Implemented Raritan tools and integrated scheduling between mainframe and distributed systems to streamline operations and improve resource management
The managed service model provided consistent operational support, improved system performance and helped the client maintain a reliable and scalable software environment.
