The Challenge
A state insurance cooperative serving more than 550 cities, towns, counties and service districts was operating on outdated, monolithic legacy systems. These systems required frequent manual intervention, including batch processing and constant support. The inefficiencies were limiting scalability and reducing the quality of service delivery. The client needed to modernize its applications and infrastructure to increase operational agility, reduce manual workload and better serve its large and diverse customer base.
How We Helped
Experis began by assessing the current application landscape and developed a scalable plan to initiate sprint zero activities that would fast-track the transition to a new cloud environment.
The cloud engineering team designed and implemented a modern, customer-centric claims processing system that included:
- Document repositories
- Secure customer portals
- Self-service features to improve access and engagement
To improve accessibility and data security, the team also delivered a browser-agnostic, mobile-friendly application with built-in secure messaging functionality.
The Impact
The modernization initiative delivered measurable improvements across several operational areas:
- Paper billing processes were eliminated, reducing manual effort and administrative overhead
- Monthly bond renewal processing time was reduced by 30 percent, decreasing total time from over three hours to just one hour
- Invoicing operations, which previously caused system lockouts for up to four days, were optimized to allow near real-time access
- Redundant systems were retired, resulting in direct cost savings and greater efficiency
This transformation empowered the agency to better serve its constituents through faster, more secure and more accessible digital services.
