Business Challenge
One of the nation’s leading healthcare systems needed a team of high-quality credentialed trainers to conduct end user training for their workforce in preparation for an Epic implementation.
Key concerns were:
- Quality – ensuring consultants have the experience and aptitude to be good adult educators
- Budget – overcoming the high cost of consultants and travel fees
- Time constraints – meeting the timeline of less than 45 days to identify, vet, recruit, and select training team
- Commitment – securing a team of individuals who support corporate values and the local community
- Disruption – managing a high volume of resources across multiple sites
- Churn – safeguarding project success against the risk of consultant turnover
- Knowledge Transfer – providing adequate knowledge transfer and post-project transition
Solution
Experis Health Solutions recruited seasoned adult educators, local to the client’s market (no travel costs)
- Intensely screen, interview, and vet candidates based on prior experience, skill sets, personality profiles and video interviews to ensure best fit with client’s culture and requirements
- Deliver our proprietary, cloud-based solution for viewing profiles of top candidates for review and selection
- Select 50% more trainers than needed as backup trainers in the event of turnover
- Provide a dedicated Experis Health Solutions Epic-certified training manager to conduct training, mentor, and assist in scheduling and reporting to stay on critical path
- Provide consultant preparation through formal pre-credentialing classes designed and led by Experis Health Solutions
- Offer the organization an opportunity to hire any of the trainers after go-live
Results
We delivered a highly successful, cost-effective, quickly ramped and sustainable Epic training program that fully prepared all of the client’s care locations for its transition to Epic, while upholding the commitment to its local communities and corporate culture.
- $2.5 million saved on training program
- 40-50% decrease in training fees (no travel costs)
- Cohesive team of trainers across multiple sites
- 37 trainers received Epic credentials through the program
- 12 backup credentialed trainers available to sustain training during times of turnover
- Project was fully staffed with 25 credentialed trainers with no disruption
- 700 end users successfully trained across 3 go-live waves
- Positive impact on local community through jobs and career development
- Continued legacy revenue systems support to manage accounts receivable balances
- A systematic approach to legacy application decommissioning, resulting in vendor support savings
- Sustained, long-term business relationship evolving from this heritage application support partnership
The client deployed Epic across its organization and used its end-user training program to fully prepare its user base at go-live. The localized Epic trainer program provided the healthcare system high-quality adult educators and saved millions of dollars over the traditional staffing approach. This low-cost, high-quality, low-risk solution also ensured a sustainable means to continue educating its workforce through growth, churn, and changes in technology.
