Digital Transformation and Modernization of Field Operations Management

Business Challenge

For decades, the New York City Department of Sanitation (DSNY) has managed all of its personnel and equipment with the Sanitation Control and Access Network system, known as SCAN. This paperwork-based system involved logbooks, forms and a manual assignment board which limited the flexibility, collaboration, accessibility and security within the organization.

DSNY launched the Sanitation Management Analysis and Resource Tracking System, known as SMART. SMART is a web-based mobile system which provides DSNY management and field forces with digital operation, scheduling and reporting technology, and access to real-time operational information. As SMART becomes fully integrated in DSNY field operations and the old paperwork-based SCAN system fully phases out, DSNY must continue to develop the SMART system to meet the daily needs of the end users.

Solution

In support of DSNY’s goal to fully integrate SMART in DSYN field operations, Experis partnered with DSNY to deliver a next generation web-based sanitation tracking solution that maximizes operation efficiency and enables DSNY to completely phase out the legacy SCAN system. We assembled an agile, innovative, and highly experienced team of individuals with the right talent who understand the unique application challenges and have a proven track record of delivery with NYC.

Over the course of engagement sprints, our delivery team successfully:

• Leveraged microservices architecture to ensure continuous successful delivery of several complex, independent functionalities
• Created user stories, design and concept for each sprint
• Conducted comprehensive testing leveraging automated and manual testing processes
• Developed functionality into the SMART production environment (along with associated released notes)
• Ensured the client was engaged every step of the way

The Experis solution embraced an Agile Scrum methodology, which brought significant value not only on this strategic project, but also as a model and framework to be leveraged by DSNY in similar initiatives in the future. The guiding principles of all Experis Agile software development projects are:

• Frequent delivery of “potentially shippable” software increments over short timeframes
• High levels of collaboration and communication with both development teams and business project owners
• Adaptive planning and specification
• Daily “stand-ups” for high visibility of team activities
• Sprint retrospectives in which teams identify best practices to be adopted for remaining sprints

While SMART 3.0 continued to build on top of the existing SMART stack and architecture, we utilized the latest and greatest versions of all existing technologies in SMART, including Spring and Angular 4.0. These were propagated to other DSNY applications, and included a large number of improvements. Previous versions of SMART used Twitter Bootstrap, which was not considered suitable for SMART 3.0. Instead, we leveraged Material Design through Angular Material, which provides modern user interface components and seamless integration with other Angular applications.

Results

Our talented and engaged team assisted with the purposeful integration of technologies that has enabled NYC government agencies to better serve New Yorkers going forward.

Though leveraging micro-serving architecture and an Agile framework, upgrading the underlying technology stack, and effectively collaborating with DSNY field forces, Experis has helped DSNY deliver a natural evolution of the overall SMART system architecture and optimize operational efficiency. The elimination of paperwork in the depots and full conversion of all DSNY personnel onto SMART 3.0 will allow for:

• Greater cost efficiency
• Faster and more effective reporting
• Error reduction
• More flexibility

In support of DSNY’s goal to fully integrate SMART [Sanitation Management Analysis and Resource Tracking System] in DSYN field operations, Experis partnered with DSNY to deliver a next generation web-based sanitation tracking solution that maximizes operation efficiency and enables DSNY to completely phase out the legacy SCAN system.

 

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