The Challenge
One of the world’s largest coffee retailers set out to revamp its digital loyalty program across a massive global retail application landscape. With millions of customers interacting through mobile, web and in-store systems, flawless performance was essential. The client needed a trusted QA partner to enhance testing efficiency and ensure a seamless customer experience.
How We Helped
Experis delivered fully managed testing services designed to align with the client’s systems, goals and velocity.
We deployed a high-performing test team that worked side by side with the client’s leads to ensure consistent quality in point-of-sale (POS) system releases. A custom governance model was introduced to bring transparency, reduce risk and support continuous improvement throughout the engagement.
The Impact
The loyalty program relaunch was executed successfully with no disruptions, thanks to rigorous testing and quality control.
Key outcomes included:
- Seamless performance across global retail environments
- Enhanced QA collaboration and operational efficiency
- A stronger culture of quality and modernized development practices
This partnership helped reinforce customer trust and laid the foundation for long-term innovation in digital loyalty experiences.
