The Challenge
A top 20 bank was expanding rapidly through mergers and acquisitions. As their business grew, their QA operations became increasingly strained. Maintaining quality across complex systems like loans, mortgages and regulatory updates was a constant challenge. At the same time, they needed to control costs, increase automation and manage an ever-growing workload.
They needed more than additional testers. They needed a scalable QA strategy that could evolve with their business.
How We Helped
Experis provided the expertise and leadership to transform the bank’s QA operations into a streamlined, high-performing function.
Our team partnered with the client’s internal QA group to:
- Develop a tailored governance framework
- Identify and implement QA process improvements
- Provide both manual and automated testing support
- Ensure full alignment with the bank’s quality standards
We utilized a comprehensive suite of tools and platforms, including Jira, Xray, Azure DevOps, Selenium, Sauce Labs, TestNG, Cucumber, App Dynamics and GitLab, to build a robust and future-ready QA environment.
The Impact
The results were significant and measurable.
- Delivered $5 million in annual savings
- Recovered 61,000 hours per year through automation and improved efficiency
- Supported by 120 dedicated consultants over five years and 200 currently engaged
- Strengthened the foundation for ongoing technology upgrades and application releases
Today, the client operates with a more agile and consistent QA process. Their systems are more reliable, their teams are better supported, and their operations are built to keep pace with continuous change.
