Help Desk

Our client  is seeking a Help Desk I to join their team. As a Help Desk I, you will be part of the IT Support Department supporting end users across various technical issues. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a customer-focused attitude, which will align successfully in the organization.

Job Title: Help Desk 

Location: Madison, WI

What's the Job?

• Provide technical support to end users via phone, email, and in-person requests
• Identify, research, and resolve hardware and software issues
• Document, track, and monitor support requests to ensure timely resolution
• Assist with basic IT troubleshooting and support tasks
• Follow established procedures and guidelines to deliver consistent support services

What's Needed?

• Minimum of 6 months experience in customer service, call center, or IT support roles
• Basic knowledge of IT concepts, troubleshooting, and support practices
• Strong communication and interpersonal skills
• Ability to work in a team environment and follow instructions
• Willingness to work the third shift, Saturday through Wednesday, from 12:00 am to 8:30 am

What's in it for me?

• Opportunity to work in a supportive government environment
• Stable, full-time employment with consistent hours
• Work in a collaborative team setting with growth potential
• On-site position in Madison, WI, with a dedicated support team
• Participation in a 24x7x365 support environment with occasional overtime

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.