Complaint Investigations Tech

Title: Complaint Investigations Tech
Location: Alameda, CA (100% Onsite)
Duration: 6 months
Pay Range: $28/hr to $31/hr (On W2)
Shift Time: 05:00am to 01:30pm

We are looking for a “Complaint Investigations Tech“ to join one of our Fortune 500 clients.

Job Summary:

Entry Level Lab Technician in the Complaint Investigations Lab.

Top Skills:

• Must Have: Proficient computer skills to navigate Internet programs used, basic Microsoft Office skills and be able to read, write and comprehend English.
• Good documentation skills are a must.
• Ability to follow written work instructions of SOP’s is required.
• Ability to focus while performing repetitive and routine investigations is a must.

Job Responsibilities:

• Unpacking boxes safely and sorting the returned products accordingly by product lines.
• Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
• The Technician will document complaint investigations in the Complaint Handling System.
• The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
• Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.
• Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
• Great fit for workers with Inspection and Quality experience.
• Perform routine testing (physical, chemical or functional) on product returned from the field due to a customer complaint, using a variety of lab equipment.
• Summarize and record all test data and maintain proper documentation of all lab work.
• Process customer returns in a timely manner in accordance with ISO and FDA QS Reg.
• Support company goal for timeliness of complaint investigations and closures.
• Must have good written and oral communications skills.

Education:

• Minimum education required is H.S. Diploma or equivalent (such as GED) with Technical experience.
• An Associates (Two year) degree in Electrical Engineering or other Science may be considered.
• Recent college graduates with a Bachelor’s degree are an ideal fit for this entry level position.
• Experience in Medical Device / Biotech Industry with a Technical Background is preferred.
• Knowledge of Electronic Troubleshooting is preferred.
• Ability to work in a team setting is a plus.

We are looking for the candidate who are eligible to work with any employers without sponsorship.

If you’re interested, please click “Apply” button