Halo ITSM Developer

Our client, a leading organization in the technology and service industry, is seeking a Halo ITSM Developer to join their team. As a Halo ITSM Developer, you will be part of the Service Desk support team, contributing to the enhancement and optimization of their IT Service Management platform. The ideal candidate will demonstrate strong problem-solving skills, adaptability, and excellent communication abilities, which will align successfully within the organization.

Job Title: Halo ITSM Developer

Location: Remote

Pay Range: $70-75/hr depending on years of experience

What's the Job?

• Analyze current Halo ITSM workflows, request processes, and service desk operations to identify improvement opportunities.
• Design, configure, and enhance workflows within the Halo ITSM platform to meet evolving business needs.
• Develop and implement process improvements to increase efficiency, automation, and user experience.
• Partner with service desk leadership and business stakeholders to gather requirements and translate them into effective Halo ITSM solutions.
• Configure request catalogs, forms, approvals, notifications, SLAs, and automation workflows to streamline operations.

What's Needed?

• Proven hands-on experience administering, configuring, and developing solutions within Halo ITSM.
• Strong understanding of IT Service Management (ITSM) principles and service desk operations.
• Experience building and optimizing workflows, automations, service requests, and ticketing processes within Halo.
• Ability to gather business requirements and translate them into scalable technical solutions.
• Strong analytical, problem-solving, and communication skills.

What's in it for me?

• Opportunity to work remotely with a dynamic and innovative team.
• Engagement in a challenging project that enhances your technical expertise.
• Collaborate with experienced professionals in the ITSM domain.
• Contribute to process improvements that impact organizational efficiency.
• Flexible work environment supporting work-life balance.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.