IT Help Desk Representative

Our client, Information Technology support services provider is seeking an IT Help Desk to join their team. As an IT Help Desk, you will be part of the Customer Support Department supporting restaurant managers and team members. The ideal candidate will have excellent communication skills, a proactive attitude, and technical aptitude which will align successfully in the organization.

Job Title: IT Help Desk

Location: REMOTE, Louisville, KY. Must be local as training will be on site in Louisville for first 4 weeks, then moving to remote

Pay Range: $20/hr - $22/hr (Depends on Experience)

Duration: 6 Months Contract

What's the Job?

• Provide first-level support and troubleshooting for restaurant managers and team members via calls and chats
• Document incidents and resolutions accurately in the incident management system
• Assist with hardware, software, and operational issues related to restaurant technology systems
• Maintain a basic understanding of restaurant operational procedures and proprietary programs
• Collaborate with team members to resolve complex technical issues efficiently

What's Needed?

• Previous call center or help desk experience preferred
• Basic understanding of computer concepts and operating systems
• Strong organizational and communication skills
• Ability to type at least 40 words per minute
• Ability to work flexible hours, including weekends, with at least one weekend day required

What's in it for me?

• Initial onsite training for four weeks in Louisville, KY
• Opportunity to work remotely after training with provided equipment
• Supportive team environment focused on customer service excellence
• Potential to develop technical skills and gain valuable experience in a dynamic industry
• Work in a diverse and inclusive environment that values your contributions

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.