Production / Technical Support III - Hybrid 3x

Role Title

Production / Technical Support III

Location: Charlotte, NC (Hybrid – 3 days/week onsite)

Role Overview

As a Production Service Specialist III, you will support, maintain, and troubleshoot applications used within Financial Centers. This role focuses on analyzing complex production issues, driving them to resolution, and acting as an escalation point for technical troubleshooting, code review, and database updates.

You will collaborate with cross-functional teams to identify root causes and implement effective solutions while ensuring system stability and performance.

Core Skills & Experience

Programming & Development

• Core Java (7+ years)
• Strong experience with:
  • JavaScript
  • HTML
  • C / C++
• Strong debugging and application troubleshooting skills

Database & Querying

• Oracle SQL / PL/SQL
• General understanding of relational databases
• Ability to:
  • Analyze and update database records
  • Support production database issues

Monitoring & Observability

• Strong experience with:
  • Splunk
• Familiarity with monitoring tools:
  • CA Introscope
  • Glassbox
  • AppDynamics
  • Dynatrace
  • DNT

Production Support & Tools

• Experience with:
  • Remedy Incident, Change, and Problem Management system
• Exposure to:
  • WebSphere
  • JBoss
  • Oracle
  • Linux
  • OpenShift
  • Containerized environments

Core Technical Skills

• 7+ years of application programming experience
• Strong troubleshooting and debugging expertise
• Ability to:
  • Handle multiple tasks in fast-paced environments
  • Adapt to constantly changing priorities

Key Responsibilities

• Analyze and resolve complex production issues
• Act as an escalation point for application support
• Review code and database changes
• Collaborate with:
  • Development teams
  • Infrastructure teams
  • Support teams
• Identify root causes and implement long-term fixes
• Maintain system stability and ensure minimal downtime

Core Competencies

• Strong communication skills
• Excellent problem-solving and analytical ability
• Self-starter with strong ownership mindset
• Strong organizational and multitasking skills
• Ability to work effectively in a collaborative environment