Genesys Voice Engineer

Our client is seeking a Genesys Voice Engineer to join their team. As a Genesys Voice Engineer, you will be part of the Network Support Department supporting the contact center operations.  
 

Job Title: Genesys Voice Engineer

Location:Remote

Pay rate: $50 - $53 per hour on W2
 

What's the Job?

• Support, maintain, and troubleshoot Genesys contact center platforms, especially voice systems including IVR, routing, and telephony integration
• Ensure high availability, performance, and reliability of customer interaction systems
• Provide Level 2 and Level 3 support for Genesys voice platforms
• Monitor system health and resolve incidents and outages promptly
• Perform root cause analysis and support platform components like Config Server, URS, GVP, SIP Server

What's Needed?

• Experience with Genesys platforms (Engage/PureCloud)
• Knowledge of SIP, VoIP, TCP/IP networking
• Proficiency in Linux/Windows administration
• Ability to write and analyze SQL queries and logs
• Experience with monitoring tools such as Splunk, CCPulse, Grafana

What's in it for me?

• Collaborate with a diverse and innovative team
• Gain valuable experience supporting enterprise-level systems
• Work remotely with travel covered if onsite meetings are required
• Be part of a dynamic organization committed to professional growth

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!