Technology Support Analyst

Our client, a leading organization in the technology and cybersecurity sector, is seeking a dedicated and proactive Technology Support Analyst to join their dynamic team. As a Technology Support Analyst, you will be an essential part of the Cybersecurity and IT support teams, supporting enterprise-wide data cleanup initiatives and user engagement efforts. The ideal candidate will demonstrate strong communication skills, attention to detail, and a passion for helping others, which will enable you to thrive in this role and contribute to the organization’s success.

Job Title:Technology Support Analyst

Location:Charlotte, NC

What's the Job?

• Serve as the primary point of contact for user inquiries related to enterprise data cleanup and remediation efforts.
• Conduct targeted outreach to impacted users via email, Teams, and calls to facilitate remediation activities.
• Explain technical remediation requirements clearly and effectively to non-technical users.
• Track and document user responses, actions, and exceptions using ticketing or case management tools.
• Support campaign-based remediation efforts, including follow-ups and reporting on progress and completion.

What's Needed?

• 0-3 years of experience in Help Desk, IT support, or customer-facing technical support roles.
• Basic understanding of Active Directory concepts, file shares, and permissions.
• Strong communication skills with the ability to explain technical issues to non-technical users.
• Experience working with ticketing systems or case management tools.
• Excellent attention to detail and organizational skills to manage multiple user interactions effectively.

What's in it for me?

• Opportunity to work in a collaborative and innovative environment focused on cybersecurity and data hygiene.
• Gain valuable experience supporting enterprise-wide data protection initiatives.
• Develop your technical troubleshooting and customer service skills.
• Be part of a team committed to continuous improvement and professional growth.
• Contribute to organizational efforts to reduce exposure risk and enhance data security.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.