Help Desk Technician

Job Summary:

A leading automotive manufacturer in Huntsville, Alabama is seeking a reliable and customer-focused Help Desk Technician to provide first-level technical support across its operations. This role is crucial to maintaining seamless IT service delivery for internal users in a fast-paced, technology-driven environment.

Key Responsibilities:

• Deliver first-line technical support for hardware, software, and networking issues via phone, email, and onsite interaction

• Troubleshoot and resolve issues involving Windows OS, Office 365, network connectivity, and mobile devices

• Set up, configure, and deploy desktops, laptops, and peripherals

• Log and track support tickets using a ticketing system (e.g., ServiceNow), ensuring timely resolution and follow-up

• Manage user accounts in Active Directory, including password resets, account creation, and permissions changes

• Support hardware maintenance and inventory management

• Ensure high-quality customer service by following up with users and documenting solutions

• Collaborate with IT staff to escalate and resolve complex issues

Required Qualifications:

• 2–5 years of experience in an IT help desk or technical support role

• Strong knowledge of Windows OS, Office 365, and basic networking principles

• Familiarity with remote desktop tools and Active Directory

• Experience using IT ticketing systems (ServiceNow preferred)

• Strong communication, organizational, and troubleshooting skills

• Ability to prioritize tasks and resolve issues efficiently in a high-demand environment

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology or related field preferred

• Relevant IT certifications (e.g., CompTIA A+, Microsoft) are a plus

Preferred Skills:

• Previous experience supporting users in a manufacturing or industrial environment

• Knowledge of ITIL best practices

• Familiarity with enterprise device imaging tools and inventory systems

Additional Information:

• Work Hours: Monday–Friday, standard business hours; flexibility required for occasional after-hours support

• Location: Must be onsite at the Huntsville, AL facility

• Duration: Contract position with potential for long-term engagement or conversion