Jr. Production Support Engineer

Our client, a leading organization in the technology and financial services sectors, is seeking a Systems Operations Engineer 1 - Contingent to join their team. As a Systems Operations Engineer, you will be part of the Systems Operations support team, contributing to the stability and efficiency of critical applications and infrastructure. The ideal candidate will demonstrate problem-solving skills, proactive communication, and a commitment to operational excellence, which will align successfully in the organization.

Job Title: Production Support Engineer

Location: Charlotte, NC/Tempe, AZ/ Chandler, AZ(On-site)

Primary location: Charlotte, NC (CIC).
Secondary location: Tempe, AZ, with an expected future transition to Chandler, AZ.

Schedule
This role follows a Firehouse schedule and requires full onsite presence due to the nature of the shift model. The front-end contractor shift includes Sunday, Monday, and Tuesday, with an alternating Wednesday every two weeks. Shifts are 12 hours per day, including a 1-hour lunch. Rotating 12-hour schedules are commonly used to maintain around-the-clock operational coverage.

What This Role Is Not
This is not a basic help desk or call center role. It is not a ticket-pushing or pass-through position, and it is not limited to reactive support. Production support and operations roles at this level typically act as the first line of defense for live systems, with direct responsibility for monitoring, triage, troubleshooting, and service restoration.

 

What's the Job?

• Participate in or support low complexity initiatives within Systems Operations Engineering.
• Review basic or tactical issues, policies, or procedures related to low-risk tasks with narrower impact.
• Monitor application and infrastructure dashboards to identify events, alerts, and performance issues proactively.
• Perform incident triage, troubleshooting, and resolution using established runbooks and operational procedures.
• Collaborate with cross-functional teams to ensure timely resolution and documentation of incidents.

What's Needed?

• 6+ months of Technology Engineering experience, or equivalent.
• Hands-on experience with Linux environments, log review, and system telemetry analysis.
• Experience with enterprise monitoring tools such as AppDynamics and Splunk.
• Knowledge of batch scheduling and workload automation tools like Autosys.
• Familiarity with Oracle databases, SQL, and ITSM tools such as ServiceNow.

What's in it for me?

• Opportunity to work in a dynamic, high-stakes production environment.
• Exposure to global support models and cross-team collaboration.
• Potential for contract extension or conversion based on performance.
• Engagement in a role that emphasizes operational ownership and problem resolution.
• Work in a supportive environment that values diversity and continuous learning.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.