Sr. Services Technical Program Manager

Our client, a leading technology organization specializing in AI infrastructure and global service solutions, is seeking a Sr. Services Technical Program Manager to join their team. As a Sr. Services Technical Program Manager, you will be part of the Service Operations department supporting the NPI, Planning, and Service Logistics teams. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a proactive approach, which will align successfully in the organization.

Job Title: Sr. Services Technical Program Manager

Location:Remote

What's the Job?

• Lead the end-to-end lifecycle management of complex AI infrastructure programs, from initial hardware and software requirements to global deployment in hyperscale environments.
• Collaborate with Product Engineering and Architecture teams to define and validate Field Serviceability specifications, ensuring products are supportable at scale.
• Drive Design for Serviceability (DfS) initiatives and monitor Cost of Quality (CoQ) throughout the product lifecycle.
• Ensure New Product Introduction (NPI) readiness, including repair readiness, forward Stocking Location (FSL) readiness, spares strategy, and logistics planning.
• Work cross-functionally with Service Operations, Product Engineering, Sales Support, and Enterprise Support teams to develop operational support models for new service offerings, providing training, documentation, and readiness support.

What's Needed?

• Bachelor’s degree or equivalent experience in Electrical Engineering, Mechanical Engineering, or Network Engineering.
• 15+ years of experience supporting hyperscale, cloud, enterprise services, network infrastructure, and logistics operations.
• Proven experience deploying networking products in production environments.
• Experience developing, deploying, and supporting global enterprise service programs, including hardware, software, and maintenance operations.
• Strong financial analysis skills, including modeling, ROI analysis, and overhead cost allocation.

What's in it for me?

• Opportunity to work in a pioneering environment at the forefront of AI infrastructure development.
• Engagement with a diverse, innovative, and supportive team committed to excellence.
• Competitive salary aligned with your expertise and experience.
• Participation in a comprehensive benefits package designed to support your well-being and professional growth.
• Chance to make a significant impact on the future of computing technology globally.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.