Mitel Sr. Engineer

Senior Mitel Engineer

Position Summary:
The Senior Mitel Engineer will develop, implement, and support collaboration services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.

Roles and Responsibilities/ Essential Functions:

• Work as a member of the HBS Mitel team as a leader and contributor that provides consultative and proactive project support the account base. 
• Collaborate and be a leader across multiple internal teams to ensure successful delivery and timely of the scope of work.
• Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services to enhance the sales process.
• Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities.
• Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor. 
• Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects.
• Create and maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources. 

Required Experience: 

• 3+ years in a technical related field 

Preferred Experience: 

• 3-5 years in a technical related field
• 3+ years’ experience working as a consultant 

Required Skills, Education and/ or Certifications: 

• Bachelor’s Degree or equivalent experience
• Installing and supporting Mitel solutions
• MiVoice Office 250, MiVoice Business, or MiVoice Connect
• Certification in one of the above Mitel UC platforms
• Strong VoIP troubleshooting skills
• Experience deploying VoIP Protocols – SIP, QoS, G711/G729

Preferred Skills, Education and/ or Certifications: 

• Mitel Video experience – MiCollab, SIP Door Access
• Experience designing and architecting Mitel solutions
• Knowledge of Mitel Collaboration tools – MiCollab Mobile, MiVoice Office Application Suite
• Familiarity or experience with:
  • Mitel ACD Queues, RADs, and Agents