Production / Technical Support II (Plano)

Our client, a leading organization in the financial services industry, is seeking a Production / Technical Support II (Plano) to join their team. As a Production / Technical Support II (Plano), you will be part of the Markets Application Production Services (MAPS) group supporting global markets technology operations. The ideal candidate will demonstrate strong problem-solving skills, adaptability, and excellent communication abilities, which will align successfully in the organization.

Job Title: Production / Technical Support II (Plano)

Location:Plano, TX

What's the Job?

• Manage and support production systems across global markets technology platforms.
• Collaborate with development and infrastructure teams to implement changes and ensure operational excellence.
• Lead incident management efforts, troubleshoot complex issues, and provide timely resolutions.
• Utilize monitoring tools such as Dynatrace, Splunk, and ITRS Geneos to analyze system performance and logs.
• Participate in process improvements and contribute to operational efficiency initiatives.

What's Needed?

• Strong experience with AS400/iSeries, RPG, and CL programming languages.
• Proficiency with IBM Connect Direct, Turnover, and IBM Advanced job scheduler.
• Knowledge of Linux, SQL, Python, Java, and messaging platforms.
• Experience with monitoring tools such as Dynatrace, Splunk, and ITRS Geneos.
• Understanding of ITIL concepts related to Incident, Problem, Capacity, and Change management.

What's in it for me?

• Opportunity to work in a dynamic, global team supporting innovative financial technology solutions.
• Engage in continuous learning and professional development in a fast-paced environment.
• Contribute to operational excellence and process improvements.
• Collaborate with diverse teams across regions and disciplines.
• Be part of a company recognized for its commitment to diversity and ethical standards.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.