Whether it’s the latest releases on Microsoft’s Xbox Series X and S, Sony's cutting-edge PlayStation 5, or the innovative Nintendo Switch, we’ve got the capability to thoroughly test and validate game performance, functionality, and user experience across consoles. In addition to our expertise with traditional gaming consoles, our testing services extend to a variety of mobile platforms, including both Android and iOS devices.

We offer comprehensive mobile testing services, ensuring your application performs flawlessly across a diverse range of devices and operating systems. Part of this service includes Custom Test Case Development, where we meticulously design test cases tailored to your specific game's mechanics, unique features, and target audience. Our approach allows us to identify potential issues that might be missed by generic testing procedures, leading to a more robust and polished final product.

Julie Loucks

Head of Vertical Services

Julie brings a 25-year track record of success in the workforce solutions industry. Her expertise is both broad and specialized. Julie leads teams with a vision focused on innovation, directing groups skilled in crafting and deploying bespoke solutions. These solutions are meticulously designed to meet the unique needs of companies in the gaming, technology, and communications sectors. Additionally, Julie's strategies are effective across diverse markets and geographical locations, making her a key asset in delivering tailored workforce solutions.

Frank Pape

VP, Client Solutions

Frank has a 28-year proven track record of success in the gaming industry. He has held pivotal roles in publishing, business development, licensing, operations, production, and program management at some of the industry’s most prominent games publishers and cloud companies, including Activision, EA, Microsoft, Twilio, and Scopely.

Frank’s extensive experience, commitment to operational excellence, and strategic vision shape the solutions we offer to clients, helping them to successfully navigate the evolving landscape of gaming and technology.

Dave Watkins

Senior Director & Head of QA

With over 30 years of experience in the video game and technology industries, Dave has established himself as a formidable force in quality assurance and game development, possessing a breadth of knowledge that few can rival. As the Senior Director and Head of QA at Experis Game Solutions, he leads teams that reflect his meticulous attention to detail and unwavering commitment to quality. Dave has held pivotal senior leadership positions at esteemed organizations such as Kymeta Corporation, Atos, CompuCom, and Microsoft, delivering groundbreaking cross-functional projects, including the Xbox 360, the innovative Kinect system, and the Windows Phone 7, as well as leading Xbox certification initiatives that have set industry standards.

We are fortunate to work in a gaming industry that brings joy and entertainment to millions of people worldwide every day. But our commitment to making a positive impact doesn’t end there. We partner with clients to drive success for all, creating opportunities and delivering tangible benefits for the communities we serve.

We conduct our business responsibly, adhering to the highest standards of honesty, integrity, and ethical conduct, ensuring every decision we make reflects our commitment to these principles. We take immense pride in our diverse network of colleagues around the world, who embody the highest standards of behavior. By actively fostering an open and transparent environment, we strive to empower our teams and clients, earning their trust, and reinforcing our commitment to sustainable practices. These aspirations are a key part of who we are and how we work, guiding us as we try to create a more equitable and thriving world for everyone, now and in the future.

Building and managing a client compatibility solution

Challenge: A major AAA game development and publishing partner asked EGS to assist in building, staffing, running, and maintaining a compatibility lab onsite.

Solution:

• Used robust recruiting services to staff lab quickly with industry-leading knowledge, including a director with over a decade of experience supporting compatibility at a major developer
• Initially focused on building a strong compact/configuration service, while also looking to slowly add services based on client need
• Built out a web portal and configuration picker to streamline configuration services and customization options available

Results:

• Expanded service offerings to include mobile devices, Photo-Sensitive Epilepsy, Peripheral, Anti-Virus, and specialized Multiplayer services
• Gradually increased market share, achieving and maintaining over 90% market share of GPU chipsets
• Achieved 90%+ customer satisfaction for compatibility service as a whole across several years

Creating greater efficiency via tooling

Challenge: EGS and a major AAA game development partner were looking for new ways to report on and increase test efficiency. Of particular concern was the amount of time testers actually spent testing, and what the rest of their time was spent on.

Solution:

• Created a lightweight application which allowed for high-level organizational time tracking
• Restructured SQL data backend to handle additional data sources to allow for real-time reporting
• Created dashboards reflecting this data, made available to the appropriate stakeholders and reported across QBR/MBR client meetings

Results:

• Increased time spent testing by 10%, and reduced overall meeting time by ~ 15% across roles/positions
• Established new KPIs to target appropriate time metrics by project and role/position across the EGS organization
• Client was so pleased with the results they purchased the tool from EGS to use for their own organization

Reducing customer-impacting bugs and time to research/reproduce in live

Challenge: AAA game development partner was struggling with rapid release schedules and resultant customer feedback. The client desired a better approach towards customer feedback and end user scenarios.

Solution:

• Restructured Release Candidate testing to provide greater efficiency and allow for more end user testing just prior to release
• Rebuilt/redesigned QA workflow to include all-discipline Customer Support Board
• Created a new strategy and processes for how to embed testers within game communities, outside of simple Zen Desk ticketing, which often lacks important details

Results:

• Time to complete Release Candidate testing reduced by 25%, allowing increased testing time for ad hoc/end user scenarios, resulting in additional customer-facing bugs
• Time to research community issues reduced by more than 50% in some instances, increasing speed at which bugs can be addressed
• Increased awareness of issues across different communities, resulting in a reduction in player-reported bugs via other avenues

Testing for PC background application

Challenge: A major software publisher asked us to test an AAA PC game. What the client didn't consider was the number of open programs normally running in the background.

Solution:

• Testing was performed through a small subset of PCs to represent common hardware manufacturers with additional software installed
• Commonly used applications and software were tested at the same time: MS Office, game launchers, Steam, Epic Games Launcher, web browsers, etc.

Results:

• The game launched on time without any compatibility issues
• Game may be played while software & applications are running in the background
• More than expected performance degradation can be possible

Building a new delivery center

Challenge: A leading game developer and publisher faced rising operational costs and wanted to expand beyond traditional hubs like Mexico and India. They tasked EGS with maintaining reliable U.S. operations while finding a low-cost overseas option. The main goal was to reduce delivery risks and ensure consistent, high-quality testing while optimizing costs.

Solution:

• Opened our first global delivery center in Hungary due to its strategic location in Europe, access to a skilled workforce, and favorable business environment
• Center designed to accommodate 110 highly skilled testing professionals equipped with the latest tools and technologies required for comprehensive games testing
• Center was structured to offer scalable and flexible testing services, ensuring that the client could ramp up or down based on project demands without compromising quality or timelines

Results:

• Client’s operational risks were mitigated
• Testing processes became streamlined, quality improved, project delays decreased, and overall testing costs reduced
• Managed service model offered greater transparency and control, allowing the client to focus on core development and positioning EGS as a reliable partner for future growth in the gaming industry

Dashboards to better track mobile ad failures

Challenge: A major software publisher needed help with a data dashboard that was too high-level, allowing some errors to go underreported.

Solution:

• Our data analysts were tasked with creating more focused dashboards, including separating out all small markets to assess overall ad stability
• New dashboard error reporting identified a major issue specific to a particular region, which had a significantly high failure rate
• EGS improved and iterated dashboards with production feedback, including all major service providers by region

Results:

• The major issue responsible for the majority of ad failures worldwide during the year was identified and fixed within weeks
• Closer relationship between the Ad team and Test, including a deep understanding of Ad software development kits (SDKs) from Test and more rapidly identifying issues across disciplines
• Significantly increased ad revenue after adopting a more efficient partnership

Ensuring a successful product launch

Challenge: A Fortune 500 technology developer reported a common issue: users were experiencing drops when navigating a specific area on a PC version of a highly popular shooter game.

Solution:

• A variety of PC configurations were set up on different network connections with varying hardware components
• Applied existing test casing in and around trouble areas to reproduce the issue while determining any potential causes and component commonalities

Results:

• EGS experts narrowed down the issue within six hours. The cause was navigating between specific zones while in specific vehicles on unique hardware.
• Hundreds of bugs were filed in the database and developers fixed the issue
• Within weeks 25+ million people were playing the game

Reducing manual test efforts and increasing accuracy

Challenge: A major software publisher was struggling with long release-deployment times. The client relied on manual testing, which grew with each release.

Solution:

• Created a bespoke application to automate time-consuming preorder reauthorization scenarios
• End-to-end regression test cases were written in MABL to decrease manual testing overhead for each release
• Created two additional applications to automate the creation of test data and allow for bulk edits, significantly increasing the efficiency of manual testing

Results:

• Reduced time validating reauthorization flows by over two hours per release
• Brought down testing time for shipped orders by five minutes per, across hundreds of orders
• Overall reduced manual testing efforts and hours spent by over 70%

Owning submission of client titles for certification

Challenge: Our AAA game publishing partner needed to prioritize their full-time employee resources. They asked us to handle the full release of a title with little support from their teams, including submission for certification for major platforms.

Solution:

• Ran all certification passes, scheduled all optional and final submissions, tracked any required waivers, and ultimately signed off on a final build
• EGS solely responsible for representing quality during triage, assisting in determining which bugs needed to be fixed
• Assisted release management in submitting the game to certification, including preparing all required files, etc.

Results:

• First-time pass-through certification for the title and ACU bypass on subsequent releases
• Generated enough client confidence and strong relationships with Test and Production to fully own four additional titles
• All five titles were well-received at launch, with an average Metacritic score of 84%

Developing deep testing cycles

Challenge: Our AAA game development partner was concerned about their lack of deep testing cycles, which left them with little confidence about product release. Concerns remained about the lack of time to test properly.

Solution:

• Conducted interviews to understand concerns and root causes
• Found that QA lacked time to execute quality checks and integration tests after implementation
• Designed strategy to improve testing confidence and product quality and identified other needs

Results:

• Provided test plan with timelines; our QA leadership managed the project
• Additional testing found harder-to-locate issues which prevented main build issues
• Logged over 5,000 bugs within 3 months, improving confidence in testing and dramatically improving the user experience

Yes, we can! At Experis Game Solutions, we leverage generative AI to enhance gaming experiences. Our team has extensive experience in developing AI-driven features that improve gameplay, create dynamic narratives, and personalize user experiences.

a. What types of AI technologies do you use? We utilize a range of AI technologies, including generative AI for creative content creation, automation tools for optimizing development processes, and advanced models like ChatGPT and Bedrock for conversational AI and game mechanics.

b. Are your engineers experienced in AI technologies? Absolutely! Our engineers are highly skilled and well-versed in AI technologies, including generative models like ChatGPT and Bedrock. They have years of experience in game development and AI integration, ensuring high-quality outcomes for our projects.

c. What is your development process for AI solutions in games? Our development process includes initial consultation, analysis of the game’s needs, design of the AI components, iterative development, extensive testing, and final implementation. We collaborate closely with our clients throughout the process to ensure alignment with their vision.

Yes! We offer real-time bug reporting to ensure that any issues encountered during gameplay are immediately logged, tracked, and addressed promptly. We implement SLA reporting by continuously monitoring our response to bug reports in real time and ensuring our performance aligns with the agreed-upon standards. Any issues encountered during gameplay, including technical bugs, visual glitches, performance issues, and user experience problems, can be reported in real time. Our team prioritizes these reports based on severity and impact on gameplay.

How quickly can we expect a response after submitting a bug report? The response time depends on the severity level defined in our SLA. For high-priority issues, we aim to respond within minutes, while lower-priority issues may have longer response times outlined in the agreement.

a. Onsite: We can provide a team of skilled professionals to come onsite to your location. This allows us to work closely with your team, understand your unique challenges, and deliver tailored solutions in real time.

b. Offsite: We offer offsite services where our team can operate from our designated facilities. This arrangement is ideal for projects that require specialized resources or when remote collaboration is sufficient for the project needs.

c. Embedded: We can integrate our experts directly into your team. This ensures seamless collaboration and allows us to work closely with your staff, aligning our services with your goals and enhancing productivity on your projects.

d. Hybrid service models: We can combine onsite and offsite support, allowing for flexibility based on project demands. This approach enables us to leverage the benefits of both models, optimizing resources and improving response times.

e. Different types of engagement offers: We provide various engagement types tailored to your specific needs, including project-based work, long-term partnerships, and short-term assignments. This versatility allows us to accommodate diverse project scopes and timelines.

f. Managed services: With our managed services, we take full responsibility for certain functions or projects. This approach enables our clients to focus on their core business while we manage the associated workloads, ensuring efficiency, expertise, and continual support.

g. Direct placements: We can provide flexible staffing solutions that include placing specialists for specific roles or tasks rather than entire teams. This is particularly beneficial when you need niche expertise for short-term projects or have specific challenges.

We have a total of four facilities located in three cities in the USA and one in Hungary. The locations are:

Tempe, AZ

Portland, OR

Bellevue, WA

Budapest, HU

Why are the facilities located in these specific areas? Our facilities are strategically located to ensure we are easily accessible. Each location is chosen to allow us to support you at your office, whether in person, remotely, or through a hybrid approach, all while being just a short flight or drive away.

a. Audio: We provide a range of audio services, including sound design, voiceover recording, and audio implementation. Our experienced audio team works with you to create immersive soundscapes that enhance the overall gaming experience.

b. Certification: Our certification service ensures that your game complies with the platform-specific guidelines and requirements for various gaming consoles and stores. We carry out thorough checks to help you obtain the necessary certifications for distribution, avoiding costly delays.

c. Design: Our design services encompass concept art creation, character design, environment styling, and overall visual design. We collaborate closely with you to realize your vision and create visually captivating elements that enhance the game’s narrative and gameplay.

d. Engineering: We offer a broad spectrum of engineering services, including game architecture design, programming, integration of software tools and engines, and performance optimization. Our engineers are experienced in various programming languages and platforms to meet your specific project needs.

e. Localization: Our localization service includes translating in-game tests, adapting cultural references, and ensuring that the game resonates with players in different regions. We focus on maintaining the essence and context of your content while making it accessible to diverse audiences.

f. Mobile: Our mobile certification service, launching soon, will provide dedicated support for mobile game validation through thorough testing against industry standards for performance, usability, and compliance. This service aims to ensure your mobile games are optimized for various devices and app stores.

g. QA Testing: We offer comprehensive quality assurance (QA) testing services that include functional testing, performance testing, compatibility testing, and regression testing. Our QA team ensures that your game is bug-free and meets the highest standards before it reaches your audience.

h. UI/ UX: Our UI/UX services focus on creating intuitive and engaging user interfaces and experiences. We conduct user research, design wireframes and prototypes, and perform usability testing to ensure that players have a seamless and enjoyable experience while navigating your game.

i. And More: In addition to the services mentioned, we have a wide range of support options including project management, marketing assistance, and community management. We aim to be a one-stop solution for all your game development needs, providing customized services that help your game succeed.

Experis Game Solutions supports all major gaming platforms, including Microsoft, Sony, Nintendo, and PC. This encompasses actual consoles like Xbox (all Series), PlayStation 5, Nintendo Switch, as well as mobile platforms including Android and iOS.

a. Can you specify which Xbox consoles are supported? Yes! We support all Xbox Series consoles, including Xbox Series X, Xbox Series S, and previous generations like Xbox One.

b. What Sony PlayStation consoles does Experis Game Solutions support? We support PlayStation 5 as well as any previous generations, such as PlayStation 4.

c. Are all Nintendo consoles supported? While we primarily support the Nintendo Switch, we also have capabilities for earlier generations like the Nintendo Wii U and Nintendo 3DS.

d. Does Experis Game Solutions support PC gaming? Yes! We fully support PC gaming, catering to a wide range of hardware configurations and operating systems.

e. Is mobile gaming included in your support services? Absolutely! We support mobile gaming on both Android and iOS devices, ensuring a comprehensive approach to gaming development and support.

f. Do you offer development services for all these platforms? Yes! Experis Game Solutions provides development and support services across all mentioned platforms, ensuring high-quality game experiences regardless of device.

g. Are there any platforms not supported by Experis Game Solutions? Our focus is on the major gaming platforms mentioned. However, if a project requires specific platforms or consoles, please get in touch to discuss the support you need.

We serve a diverse range of clients, including large AAA developers and publishers, mid-sized companies, and smaller indie studios. We are equipped to meet the needs of any size organization within the gaming industry.

a. How does Experis Game Solutions tailor its services for different company sizes? Unlike other firms that utilize cookie-cutter strategies, we take a personalized approach. We assess each client’s specific needs, goals, and challenges to develop customized, tailored solutions that align with the client’s size and objectives.

b. How does being a large global firm benefit smaller clients? As a large global firm, we have extensive resources, industry knowledge, and a vast network of talent. Smaller clients benefit from our expertise and scale while receiving tailored services that make them feel like they are working with a boutique company.

c. How does Experis Game Solutions compare to competitors in terms of client base? We have a diverse client base. While many competitors may rely on standardized processes, Experis Game Solutions prides itself on offering customized services that cater to a wide array of client sizes. Our boutique approach enables us to be more agile and responsive to the specific needs of both large and small clients.

Software Development Engineers are responsible for designing and writing software. This software could be desktop, web, or server applications. SDEs have an excellent grasp of software development and lifecycle. They follow modern agile processes and will be responsible for gathering and/or clarifying the requirements for asks they get. They will collaborate with multiple types of stakeholders to deliver software that fulfills their needs. They are expected to follow software engineering best practices. EXPLORE OPEN ROLES

Software Development Engineers in Test are responsible for writing scripts and tools to support the efforts of a QA group. These scripts and tools can range from simply launching some tools to fully automating the testing of aspects of a game. They operate alongside Test Associates and Software Test Engineers to improve the team efficiency; SDETs should be working with their team members to locate places where additional tooling would speed up everyone. They should have a good understanding of programming basics and best practices. EXPLORE OPEN ROLES

Software Test Engineers are responsible for planning and coordinating testing for a QA team. Using their knowledge of their area(s) of ownership, they plan and create tasks which will yield optimal test coverage and surface critical bugs. They may utilize technical tools to facilitate testing efforts or gather additional data. They are responsible for the results of the testing performed and must be able to analyze and report on it as needed. STEs are also expected to mentor TAs on their team, and may also diffuse minor interpersonal issues where needed. Great Software Test Engineers are organized, proactive, and have a balance of good technical and people skills. EXPLORE OPEN ROLES

Test Associates are responsible for testing a product to discover, investigate, and report bugs. This testing may involve clear guidelines and instructions to follow, or may be very open-ended, relying on the unique approach of the tester. They must query a database to find and track existing bug tickets, and may use technical tools to aid testing efforts or to gather additional data. Experienced testers may perform some reporting (and other) activities, and often help to train testers newer to the company and project. Great testers are inquisitive and have good critical thinking and communication skills. EXPLORE OPEN ROLES

Test Leads are responsible for managing a QA team and its activities. They must review test schedules and strategies, monitor quality and resolutions of bug reports entered, and triage requests from the client. They communicate with project stakeholders to provide insights from the QA team's findings and escalate critical issues. They also work with the client to assess staffing needs, and conduct interviews and assess candidates for hire. They provide support and guidance towards their team members' career growth through 1-on-1s, and perform conflict resolution. With an understanding of the responsibilities, skills, and personalities of all within the team, they can appropriately direct daily functions for optimal results. EXPLORE OPEN ROLES

Test Managers are responsible for the management of a full QA program (all projects for the same client), a group of projects within a program, or one very large project. They communicate with client managers to understand the status of the QA team(s) with regard to budgets and staffing, work requirements, and results produced; then communicate with Test Leads to relay feedback, and work with them to ensure client needs are being fulfilled. They provide support to the Leads by addressing higher level project and personnel problems, working with recruiters to drive staffing needs, and performing 1-on-1's with Test Leads to discuss career options and growth. They may also directly manage individuals on projects without dedicated Leads. EXPLORE OPEN ROLES