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A global network equipment and services corporation needed to improve and replace the 10-year-old methods and processes supporting its Shared VLAN (SVL) support organization. The existing processes were expensive and time consuming, but also exposed problems with internal customer satisfaction due to an excessive, 20 percent rework situation and low employee morale from unmanaged intake and acceptance processes. The SVL organization’s highly skilled resources were overburdened with work management processes that distracted from their highly visible and business-critical technical support activities.
Our client, a rapidly growing retail company with online and brick-and-mortar stores, wanted to determine if and how a motivated attacker could compromise its networks and systems. While the client had taken significant steps to reduce the risks associated with storing and processing credit card information and other sensitive data, the company’s leadership was concerned that the business was still vulnerable to attacks that could compromise or disable its systems. The client wanted to mimic a realistic attack of its networks and specific high-value systems without disrupting business functions or alerting its operations team.
The client, a software provider to the property and casualty insurance industry, needed to quickly establish a mobile testing QA team to obtain immediate results for a consumer-facing mobile application a third party was developing. The mobile application had previously only been tested by the client’s CTO and by the third-party developers coding the application; it required a more formal QA process to accommodate dynamic design changes and Agile development. The client needed better product quality for its customer base to use the mobile app.