Two Remote Working Options - Choose What Works For Your Organization

If you need highly skilled service desk workers, trust HomeDesk Agent to select, screen, and deliver talent from a global pool. Choose HomeDesk Remote if you want to expand your existing team and empower them to work from home with our remote agency technology platform.

Frequently Asked Questions About HomeDesk

Is HomeDesk right for your organization? Explore these commonly asked questions first.  

What is the difference between HomeDesk Agent and HomeDesk Remote?

HomeDesk Agent is our full service offering. We source, screen, deliver and manage top IT talent for your service desk offering. HomeDesk Remote helps you transition your existing workforce to a remote model by setting them up on our robust, secure, and scalable technology platform.

What do I receive with HomeDesk Remote?

HomeDesk Remote removes the stress of managing a remote workforce by addressing your infrastructure, hardware, cloud security, and worker performance needs. An adaptable and scalable platform, coupled with data security and ongoing support, helps your organization confidently move to a remote work model.

What do I receive with HomeDesk Agent?

HomeDesk Agent sources and manages remote talent on a secure, scalable platform and includes Level 1, 2, and 3 support from industry experts, AI-based customer satisfaction analysis, ISO 27001/27018 controls, virtual "walk the floor" technology, and Learning Management and Knowledge Management systems.

If I start with HomeDesk Remote, can I later move to HomeDesk Agent?

Absolutely. If you searching for the appropriate platform to enable your existing team to work from home, HomeDesk Remote is right for you. Later, if you want to access a fully managed team, we will discuss your transition to HomeDesk Agent.

CASE STUDIES
Cyber Security: Governance Compliance Assessment - NIST CSF and ISO/IEC 27001/2

The client had an extensive enterprise information security program, but the program lacked specific coverage of the company’s products throughout their lifecycle. They wanted to establish a product cybersecurity program that would address their global requirements and demonstrate effective governance of their unique product information risks to their stakeholders and customers. The client sought assistance with assessing the current state of their product cybersecurity and developing a framework to support their evolution of the program.

Agile Transformation: Agile Factory Readiness, Framework, Training, and Coaching for System Support

A global network equipment and services corporation needed to improve and replace the 10-year-old methods and processes supporting its Shared VLAN (SVL) support organization. The existing processes were expensive and time consuming, but also exposed problems with internal customer satisfaction due to an excessive, 20 percent rework situation and low employee morale from unmanaged intake and acceptance processes. The SVL organization’s highly skilled resources were overburdened with work management processes that distracted from their highly visible and business-critical technical support activities.

Cyber Security: Vulnerability and Penetration Testing - Red Team Attack

Our client, a rapidly growing retail company with online and brick-and-mortar stores, wanted to determine if and how a motivated attacker could compromise its networks and systems. While the client had taken significant steps to reduce the risks associated with storing and processing credit card information and other sensitive data, the company’s leadership was concerned that the business was still vulnerable to attacks that could compromise or disable its systems. The client wanted to mimic a realistic attack of its networks and specific high-value systems without disrupting business functions or alerting its operations team.

CLIENT TESTIMONIAL

Gary Moore, Manager, Global Product Placement

Global technology manufacturer

"Working with Experis has been a great experience. The team is highly skilled... It’s clear they truly enjoy their work. This entire process has been a true collaboration. It has been and continues to be an absolute pleasure working with this team."

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