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Customer Service I

Title: Customer Service I
Location: Lake Mary, FL 32746
Duration: 12 Months
Work Arrangement: 100% Onsite
Pay Range: $20 - $22 per hour (W2)

We are seeking a “Customer Service I” to join one of our leading healthcare clients.

Position Overview
We are seeking a customer-focused and detail-oriented Customer Service Agent to support patients, customers, and vendors through the ordering and servicing of medical equipment and supplies.
The ideal candidate will have strong communication skills, excellent phone etiquette, the ability to multitask in a fast-paced environment, and a proven track record of reliability and attendance. Bilingual (English/Spanish) candidates are preferred but not required.

Key Skills & Qualifications

  • Strong time management and organizational skills
  • Professional communication and phone etiquette
  • Detail-oriented with the ability to follow established processes
  • Team-focused mindset
  • Excellent attendance and reliability
  • Ability to manage multiple priorities while maintaining accuracy
  • Comfortable handling inbound and outbound customer calls
  • Ability to learn and navigate multiple systems and applications
Additional Information
This role requires someone who can quickly learn internal systems, understand call volume expectations, and consistently follow established work instructions and regulatory requirements.
Primary responsibilities include:
  • Handling customer calls regarding medical equipment and supply orders
  • Making outbound follow-up calls
  • Maintaining accurate customer records
  • Processing orders and service requests
  • Resolving customer inquiries while providing exceptional service
  • Following HIPAA, privacy, and company compliance standards
Responsibilities
  • Respond to customer inquiries promptly and professionally
  • Process equipment, accessory, and supply orders
  • Generate and manage orders using Salesforce and other internal systems
  • Monitor open orders and proactively follow up to ensure completion
  • Coordinate with vendors regarding shipments, deliveries, returns, and order status
  • Maintain accurate documentation and customer records
  • Perform outbound customer follow-up calls
  • Escalate complex issues when appropriate
  • Identify opportunities for process improvement
  • Ensure compliance with HIPAA, PHI, and all applicable regulations
Basic Qualifications
  • Minimum of 1 year of customer service experience
  • Proficiency with Microsoft Office applications
  • Strong problem-solving and critical-thinking abilities
  • Ability to collaborate effectively across teams
Preferred Qualifications
  • Experience in healthcare, medical office, or healthcare-related environments
  • Experience with Salesforce or similar CRM systems
  • Experience with data entry, inventory management, or order processing
  • Associate degree or equivalent professional experience
  • Familiarity with medical equipment or healthcare products
  • Bilingual (English/Spanish) preferred but not required


We are looking for the candidate who are eligible to work with any employers without sponsorship.

If you’re interested, please click “Apply” button.

Location

Lake Mary, FL

CONSULTANT TESTIMONIAL

An Experis consultant

"Communication, instructions, expectations and follow-through were exceptional, throughout the hiring, interviewing and onboarding process. Thank you, Experis!"