Clinical Complaint Specialist | Nutrition & Medical Safety

Our client, a leader in medical safety and surveillance, is seeking a Clinical Complaint Specialist | Nutrition & Medical Safety to join their team. As a Clinical Complaint Specialist | Nutrition & Medical Safety, you will be part of the Medical Safety & Surveillance (MSS) function, supporting day-to-day medical complaint processing. The ideal candidate will bring strong attention to detail, confident clinical judgment, and clear communication skills that help ensure safety information is reviewed, coded, and summarized accurately for internal stakeholders.

Job Title: Clinical Complaint Specialist | Nutrition & Medical Safety

Location: Columbus, OH (100% On-Site)

Pay Range: $25/hr. - $30/hr.

Duration: 14+ Month Contract

What's the Job?

• Review, process, and summarize medical nutrition complaint information in a timely and compliant manner with applicable regulations.
• Conduct medical safety assessments of medical complaints and critically assess safety data for nutrition products.
• Perform medical follow up calls to health care professionals as needed to obtain complaint details.
• Code complaints using the appropriate dictionary and search/input data into an electronic complaint database.
• Write or assist with standard and custom medical communications, and support literature reviews, website searches, and data analysis related to medical complaints.

What's Needed?

• Bachelor of Science in Health Sciences and/or a related field (Master of Science or other clinically related field such as Pharm-D preferred).
• Registered Dietitian, Registered Nurse, or other HCP preferred.
• 0-3 years of clinical experience with basic knowledge and demonstrated application of current clinical practices in nutrition and dietetics.
• Understanding of standard operating procedures (SOPs) and the ability to apply critical thinking to adverse event data collection and/or medical complaint assessments.
• Computer proficiency (Windows, Word, Excel) and strong ability to present medical and scientific data orally and in writing.

What's in it for me?

• Work on meaningful medical safety and surveillance activities that support regulatory compliance and product safety.
• Contribute as an individual contributor with guidance from your manager and team.
• Build confidence in medical complaint processing through structured SOP-driven work.
• Collaborate with internal stakeholders and a multidisciplinary global team.
• Strengthen your medical communication skills through standard and custom complaint responses.

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!