Jira Service Management Specialist

Our client, a public sector organization, is seeking a Jira Service Management Specialist to join their team. As a Jira Service Management Specialist, you will be part of the Information Technology Service Management Platform (ITSM) effort supporting the Systems and Data Management Section. The ideal candidate will have a strong drive to improve service delivery, a practical approach to workflow automation, and a commitment to data integrity—skills that will align successfully in the organization.

Job Title: Jira Service Management Specialist

Location: Madison, WI (Hybrid: 60/40; 2 days onsite per week). WI resident or willing to relocate to WI prior to starting role. Local candidates preferred.
Duration: 9+ months with high possible extension
Pay Range: $55 - $58 / hr. on W2

What's the Job?

• Lead Phase 2 technical implementation improvements for Jira Service Management (JSM) after initial production launch (August 2026), enhancing operational efficiency and customer experience.
• Configure JSM workflows, forms, approvals, notifications, and automation rules using native JSM functionality (Forge development is a plus).
• Streamline service delivery through intelligent workflow design and service management best practices aligned to ITIL or equivalent frameworks.
• Integrate JSM with third-party enterprise systems and business process automations (including two-way communication with Microsoft Azure/DevOps via API calls and service accounts, plus integrations with Microsoft InTune and deeper alignment with Microsoft Configuration Manager).
• Support service management reporting and knowledge enablement by assisting with dashboards, analytics, and building a JSM Knowledge Base with process documentation.

What's Needed?

• Minimum 3 years of experience configuring and administering Jira Service Management (JSM) and integrating JSM with third-party enterprise systems (e.g., SSO/identity providers such as Microsoft Entra and Okta; platforms such as Microsoft Azure/DevOps; and configuration management systems such as Microsoft Configuration Manager or Microsoft InTune) using REST APIs, webhooks, or native connectors.
• Minimum 3 years of experience designing and implementing service management workflows, automation rules, and request type configurations aligned to ITIL or equivalent frameworks.
• Minimum 3+ years of experience helping enterprise clients improve service delivery operations, tooling adoption, or ITSM process maturity.
• Minimum 3 years of hands-on experience with Atlassian automation (native JSM rules) to reduce manual effort and improve consistency.
• Education requirement: Bachelor’s degree or equivalent (minimum 12 years) work experience; if Associates Degree, minimum 6 years work experience.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.