Principal Business Systems Analyst

Principal Business Systems Analyst
Rate: $55/hour
 

System Configuration

• Lead the Facets configuration and maintenance of the most complex and highly critical system tables and data elements across multiple system environments.

• Lead the analysis, development, and implementation of configuration changes to improve system performance and user efficiency.

• Coordinate and monitor configuration activities to ensure accuracy and compliance with change control processes.

• Own the end-to-end delivery of assigned projects, including:

  • Requirements documentation

  • Design completion

  • Facets build delivery

  • Test support

Technical Support / Business Expertise

• Provide significant business acumen and technical expertise in critical systems and applications to support proactive Facets configuration solutions for highly complex and varied business issues.

• Evaluate the broader impact of technical decisions on both current and future business environments.

• Serve as the domain SME for IT projects by helping map business data needs to Facets configuration applications.

• Act as the configuration SME to triage Facets integration solutions developed by IT partners.

• Lead the review, analysis, and development of solutions for highly critical business systems that may impact multiple business areas or applications.

• Review test scenarios and provide feedback to testers.

• Review claims testing results and perform shadow testing when necessary to validate complex configuration solutions.

Issue Resolution

Lead workgroups in the assessment and resolution of complex system and application issues by:

• Coordinating initial triage efforts to determine severity and business impact of system or application failures.

• Leading troubleshooting and root cause analysis activities.

• Coordinating the development of business processes and solutions to ensure:

  • Quality

  • Cost effectiveness

  • Timely customer service

  • Compliance with regulatory requirements and mandates

• Providing end-to-end issue resolution support, including:

  • Claims remediation support

  • Impact analysis

  • Process updates

  • Related issue resolution activities