Product Customer Service

Our client, a veterinary products and pet nutrition organization, is seeking a Product Customer Service to join their team. As a Product Customer Service, you will be part of the Customer Support function supporting veterinary professionals and consumers. The ideal candidate will have strong customer service instincts, the ability to communicate technical and nutritional information clearly, and the drive to resolve issues accurately and promptly—while helping customers feel confident in every interaction.

Job Title:Product Customer Service

Location:Remote (Open to remote candidates; however, candidates located in St. Louis are highly preferred.)

Pay Range: $19/hr - $21/hr

What's the Job?

• Provide professional, friendly, accurate, and timely responses to customers calling in on the Veterinary & Vet Products Consumer and Purina for Professional 800 service lines.
• Serve as a headquarters contact for veterinary professionals by delivering detailed technical and nutritional information, dietary management guidance, and research/science-based product explanations.
• Support existing and potential consumers of veterinary products by reinforcing veterinary recommendations with technical and nutritional details and encouraging customers to discuss Purina Pro Plan Veterinary products with their veterinarian.
• Handle customer service needs for online store issues, including login problems, returns/refunds, available credits, and general delivery questions.
• Investigate and resolve veterinary product complaints, manage customer issues end-to-end, and provide product locations and relevant program/promotion information.

What's Needed?

• 2+ years of customer service experience (veterinary clinic, animal science, or nutrition background preferred).
• High School diploma required with 2 years work experience or 4 years work experience in business/customer service.
• Excellent interpersonal and business communication skills, with a strong focus on customer service.
• Ability to understand and communicate technical and nutritional product information, promotion details, and program specifics.
• Comfort supporting customers through multiple channels (phone, internet, and social media) while keeping messaging consistent and tailored to each channel.

What's in it for me?

• Opportunity to be a trusted resource for veterinary professionals and pet owners through accurate technical and nutritional guidance.
• Chance to contribute to sales and marketing programs by supporting recommendations and increasing distribution of veterinary products.
• Structured schedule with flexibility between 8am–6pm CST, including shifts of 8am–4:30pm and 9:30am–6pm.
• 12-month assignment where you can build deeper expertise in pet food business knowledge, veterinary nutrition, and customer response systems.
• Motivating work that connects research, science, and clinical advantages to real customer outcomes.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.