Network Operations Technical Analyst

Our client, Network Services & Operations is seeking a Network Operations Technical Analyst to join their team. As a Network Operations Technical Analyst, you will be part of the Network Operations organization supporting Network Services monitoring, incident triage, and operational support. The ideal candidate will have strong technical acumen, excellent analytical and troubleshooting skills, and clear communication to ensure accurate incident documentation and timely escalation.

Job Title:Network Operations Technical Analyst

Location:Plano, TX (Hybrid: 3 days onsite per week)

Pay Range: $44-$46/hr 

What's the Job?

• Provide operational support for network environments, including switching & routing (underlay and overlay), firewall, traffic management, content inspection, and DNS.
• Monitor and manage events by interpreting monitors, dashboards, traffic captures, and logs using tools such as Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon.
• Perform Level I triage for networking incidents, identify service impact, and respond according to business impact while communicating with management and technical escalation paths.
• Initiate production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting, engage in technical research and troubleshooting, and escalate to next-level leadership as needed.
• Maintain data quality by ensuring incident tickets are complete and accurate in the system of record, including follow-ups and awareness communications.

What's Needed?

• Basic understanding of Internet protocols and networks, including WAN, LAN, TCP/IP, DNS, UDP, IPv4, IPv6, and BGP, plus familiarity with OSI layers 1-7.
• Basic understanding of troubleshooting methodologies for networking problems and the ability to apply proactive and reactive troubleshooting tools.
• Basic understanding of network automation tools and processes.
• Self-starter mindset with strong organization, attention to detail, and analytical skills.
• Excellent verbal and written communication skills, including the ability to align actions to business impact and service restoral.

What's in it for me?

• Work in a role focused on monitoring & event management, incident management, and Level I triage for networking services.
• Build practical troubleshooting experience across routing & switching, perimeter security, traffic management, content inspection infrastructure, and emerging technologies such as Software Defined Networking.
• Contribute to production governance during triage/testing and fix efforts by following approved standards, policies, and procedures.
• Strengthen your ability to communicate technical status updates with accuracy and accountability.
• Develop professional documentation skills by assembling clear reports using existing templates and defined assumptions/caveats.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.