Onsite Printer Support Technician

Our client, IT Services is seeking a Onsite Printer Support Technician to join their team. As a Onsite Printer Support Technician, you will be part of the Customer Support team supporting onsite customer locations. The ideal candidate will have strong troubleshooting skills, a customer-first mindset, and the ability to follow established incident and change management protocols, which will align successfully in the organization.

Job Title: Onsite Printer Support Technician

Location: Pleasanton, CA

Pay Range: $18.63 - $24.39

What's the Job?

• Monitor assigned systems to detect performance issues and resolve technical problems on supported hardware and software using established protocols.
• Identify incident trends and escalate incidents within strict timeframes while following documented procedures.
• Perform routine installations and configurations, including assembling and integrating system/products according to standard protocols.
• Respond to common service, product, technical, and customer-relations inquiries, addressing issues promptly to ensure high customer satisfaction.
• Execute approved and documented scripted change management activities while adhering to incident, change, and problem management processes.

What's Needed?

• High School Diploma/GED or higher secondary education, or commensurate work experience with demonstrated competence.
• Typically 2–5 years of related experience, preferably in maintenance, quality, or a related field.
• Ability to manage consumable inventory and ensure adequate toner/consumables/paper availability at customer sites.
• Hands-on experience clearing paper jams and assisting end users with device functionality.
• Comfort working with scripted processes and maintaining data confidentiality while supporting daily production goals with minimal supervision.

What's in it for me?

• Opportunity to deliver reliable onsite support and directly improve the customer experience.
• Clear operational structure with incident, change, and problem management processes to guide your work.
• Hands-on responsibility for installations, configurations, and device swaps using established protocols.
• Support for process improvements through collaboration with teams to standardize operations.
• A role focused on meeting production goals and maintaining high-quality service delivery.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.