Complaint Investigations Tech

Title:  (Lab Technician) - Complaint Investigations

Location: Alameda, CA

Duration: 6 Months

Shifts: 1:30pm - 10pm

100% Onsite

Pay: $31

Qualifications:

• Entry Level Lab Technician in the Complaint Investigations Lab
• Level Lab Technician in the Complaint Investigations Lab
• Recent college graduates with a Bachelor’s degree are an ideal fit for this entry level position

Responsibilities:

• Unpacking boxes safely and sorting the returned products accordingly by product lines.
• Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
• The Technician will document complaint investigations in the Complaint Handling System.
• The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
• Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.

Must Have:

• proficient computer skills to navigate Internet programs used, basic Microsoft Office skills and be able to read, write and comprehend English.
• Ability to work in a team setting is a plus.
• Ability to follow written work instructions of SOP’s is required.
• Good documentation skills are a must.
• Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
• Ability to focus while performing repetitive and routine investigations is a must.
• Great fit for workers with Inspection and Quality experience.

Preferred, not mandatory:

• Experience in Medical Device / Biotech Industry with a Technical Background is preferred.
• Knowledge of Electronic Troubleshooting is preferred.

Education:

• Minimum education required is H.S. Diploma or equivalent (such as GED) with technical experience.