Dynamics 365 CRM Implementation Lead

Our client is seeking a Dynamics 365 CRM Implementation Lead to join their team. As a Dynamics 365 CRM Implementation Lead, you will be part of the delivery organization supporting CRM transformation and implementation work. The ideal candidate will have strong stakeholder communication, proven functional leadership, and hands-on experience translating business needs into Microsoft Dynamics 365 CRM solutions, which will align successfully in the organization.

Job Title: Dynamics 365 CRM Implementation Lead

Location: Malvern, Pennsylvania / Hybrid

What's the Job?

• Lead requirement-gathering workshops, understand business needs, and translate them into Microsoft Dynamics 365 CRM functional requirements.
• Serve as the key functional point of contact for client and business stakeholders throughout the delivery lifecycle.
• Prepare and manage user stories, acceptance criteria, process flows, and functional documentation to support end-to-end delivery.
• Partner with onsite and offshore development/testing teams by reviewing progress, clarifying requirements, and ensuring delivery aligns with business expectations.
• Lead/support UAT, defect resolution, solution validation, deployment coordination, and manage functional risks, issues, and dependencies.

What's Needed?

• Bachelor’s degree in IT, Computer Science, Business Administration, or a related field.
• 10+ years of experience in Dynamics 365 CRM functional consulting, business analysis, or CRM delivery.
• Strong knowledge of Microsoft Dynamics 365 CRM, particularly Sales and Customer Service.
• Good understanding of Power Platform, including Power Apps and Power Automate.
• Experience with CRM integrations, APIs, and data migration, plus the ability to coordinate functional workstreams from discovery through production deployment.

What's in it for me?

• Opportunity to lead functional delivery for a Dynamics 365 CRM implementation in an onsite-offshore model.
• Work directly with development/testing teams to drive requirements clarity and solution validation.
• Lead UAT and deployment coordination to ensure business outcomes are met.
• Collaborate with senior business stakeholders and Product Owners in an Agile/Scrum environment.
• Contribute to end-to-end CRM transformation using Microsoft Dynamics 365 and Power Platform capabilities.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.