Hospitality Customer Service Coordinator

Our client, Hospitality-Tech Support is seeking a Hospitality Coordinator, Resy Support to join their team. As a Hospitality Coordinator, Resy Support, you will be part of the Customer Success, Support department supporting consumer support operations. The ideal candidate will have exceptional organizational skills, a keen eye for detail, and the ability to stay calm under pressure, which will align successfully in the organization.

Job Title: Hospitality Customer Service Coordinator 

Location: Remote

Duration: Minimum 6 Months contract with possible extension

Pay Range: $20/hr on w2

What's the Job?

• Answer guest inquiries via email with a hospitality-first, service-focused approach
• Troubleshoot issues related to client's products
• Provide basic support to users and escalate critical issues to the technical team
• Educate users on self-serve options so they can resolve dining needs independently
• Support additional assigned duties and projects within the Support organization

What's Needed?

• Interest in working in a fast-paced hospitality-tech environment
• Experience with front-line customer service
• Exceptional organizational skills and a keen eye for detail
• Strong technological aptitude and comfort working through digital support workflows
• Ability to stay calm under pressure while maintaining a helpful, professional tone

What's in it for me?

• Opportunity to support diners directly by monitoring and responding to email support channels
• Consistent scheduling with two days off (schedule details can be discussed during the interview process)
• ASAP start for the right persons
• Weekend coverage with the same hours, including one or two weekend shifts as needed
• Support hours from 8–10pm EST, 7 days/week, with two consecutive days off

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.