Desktop Technician II

Our client, an enterprise financial services organization, is seeking a Desktop Technician to join their team. As a Desktop Technician, you will be part of Technology Operations | End User Computing team supporting large enterprise deployment initiatives. This position will be responsible for preparing, configuring, imaging, and deploying end-user computing devices across the firm, supporting the end-to-end device readiness lifecycle. This is a fast-paced, hands-on role that requires strong attention detail and a quality-first mindset to ensure seamless end-user delivery and deployments.

The ideal candidate will be a proactive, solution-oriented professional with exceptional customer service skills and the ability to collaborate effectively with cross-functional teams to ensure devices are secure, compliant, and ready for delivery.

Job Title: Desktop Technician (Multiple Openings)
Location: Baltimore, MD or Owings Mills, MD
Work Environment: Fully onsite with occasional support between locations as needed, reliable transportation is required.
Pay Range: $20/hr - $25/hr
Job Type: Contract (12-Months)

What's the Job?

• Image, configure, reimage, and prepare laptops, virtual machines, and desktops according to firm standards.
• Perform detailed QA checks to validate Microsoft 365 applications, drivers, network connectivity, BitLocker, Zscaler, OneDrive, security agents, and overall device readiness.
• Prepare and deploy devices for new hires, hardware refreshes, emergency replacements, and large-scale rollout initiatives.
• Manage assigned device-configuration tasks and maintain accurate asset, status, ownership, and work-note records in ServiceNow.
• Coordinate device handoffs and issue resolution with Asset Management, Desktop Support, workstation engineering, remote build technicians, and onsite support teams.
• Install standard and specialized software, confirm associate requirements, and support VDI, Windows 365, Windows upgrades, and other deployment initiatives.

What's Needed?

• Windows 11 installation, imaging, configuration, validation, and troubleshooting experience. Experience with large-scale deployments or rollout initiatives is a plus.
• Experience with enterprise deployment and endpoint-management tools such as Intune, Autopilot, SCCM, and Company Portal.
• Working knowledge of Microsoft 365, OneDrive, BitLocker, Zscaler, device drivers, wired and wireless connectivity, and endpoint security agents.
• Ability to troubleshoot failed builds, software installations, certificates, remote access, virtual endpoints, and hardware-related configuration issues.
• ServiceNow experience and/or strong familiarity with ticket-based workflows and documentation expectations.
• Customer-service oriented mindset with the ability to work independently, manage priorities effectively, and collaborate across teams.

What's in it for me?

• Hands-on work that directly supports device readiness and end-user success.
• Training on build standards, deployment procedures, and documentation requirements.
• Opportunities to continuously improve processes through real-world deployment execution.
• Collaboration with local and remote support teams to keep deployments moving.
• Clear focus on technical readiness rather than ongoing desk-side break/fix support.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.