Fraud Specialist/Fraud Operations Specialist I

Our client is seeking a Fraud Specialist/Fraud Operations Specialist I to join their team. As a Fraud Specialist/Fraud Operations Specialist I, you will be part of the Fraud Management organization, supporting Fraud Operations. The ideal candidate will have strong listening and communication skills, a detail-focused mindset, and the confidence to investigate and resolve complex issues while staying aligned with fraud policies.

4x10 schedule
Shift is 9:00 AM-8:00 PM CST, with one of the following schedules:
• Thursday, Friday, Saturday, and Sunday
• Saturday, Sunday, Monday, and Tuesday

Training hours will be 8:00-5:00 CST. Mon-Fri for up to the first 2 months before shifting to the 4x10 schedule.

What's the Job?

• Review, identify, and deter fraudulent activity by conducting in-depth analysis and investigations.
• Take inbound calls and referrals from victims of fraudulent activity, assessing available information to guide next steps.
• Analyze relevant data to confirm or clear fraud, validate customer ID authentication, and identify violations of fraud policies that could adversely impact the business.
• Evaluate fraud trends related to fraudulent orders and identity theft, then research and draw conclusions.
• Research and notify appropriate internal teams for customer verification or potential legal action; investigate and respond to fraud escalations.

What's Needed?

• At least 1 year of relevant experience in fraud, customer service, or a call center environment.
• Excellent conversational skills in English, with the ability to communicate clearly while handling sensitive situations.
• Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• High School diploma or equivalent.
• Experience operating a computer in a Windows-based environment (1 year) and strong phone/typing skills.

What's in it for me?

• Hybrid work model after training is complete (3 days office/2 days remote).
• Structured training schedule (8:00 AM–5:00 PM CST, Mon–Fri for up to the first 2 months).
• Clear operational focus supporting Fraud Management and fraud-related process improvements.
• Opportunity to contribute to policy and procedure development designed to identify and deter fraudulent usage.
• Engaging day-to-day work involving phone calls, team communication (Slack), and document review to validate identity.

Upon completion of waiting period consultants are eligible for:

• Medical 
• Dental Plan
• Vision Plan
• 401(k)
• Weekly Pay

Schedule details: Training hours are 8:00 AM–5:00 PM CST (Mon–Fri for up to the first 2 months). After training, work a 4x10 schedule from 9:00 AM–8:00 PM CST with one of the following rotations: Thursday–Sunday or Saturday–Tuesday. You must be able to work a flexible schedule, including nights, weekends, and holidays.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.