Onsite Print Support Technician

Our client, Industry Descriptor is seeking a Onsite Print Support Technician to join their team. As a Onsite Print Support Technician, you will be part of the Onsite Print Support team supporting customer device fleets and end users. The ideal candidate will have strong troubleshooting skills, a customer-first mindset, and the ability to follow established incident, change, and problem management protocols, which will align successfully in the organization.

Job Title: Onsite Print Support Technician

Location: New York, NY

What's the Job?

• Monitor onsite systems and detect performance issues, then resolve technical problems using established protocols.
• Respond to service and technical inquiries, addressing common device and functionality questions to ensure high customer satisfaction.
• Perform routine installations and configurations, and execute approved scripted change management activities while adhering to incident, change, and problem management processes.
• Handle break/fix events (best effort), including clearing paper jams, replacing toner/consumables/paper, and swapping devices with onsite spares as needed.
• Use web-based software to manage proactive fleet monitoring, create and submit support tickets using HP or customer tools, and complete required maintenance tasks as directed by CDM.

What's Needed?

• High School Diploma/GED or higher secondary education, or commensurate work experience with demonstrated competence.
• Typically 2–5 years of related work experience, preferably in maintenance, quality, or a related field.
• Ability to manage consumable inventory and ensure required accessories are available at customer sites for each device.
• Experience supporting device functionality for end users, including assisting with usage pages collection and reporting non-reporting devices (NRDs).
• Working knowledge of NT/Unix/MS platforms to help resolve fleet-related issues, with the ability to liaise and coordinate with HP or support teams as needed.

What's in it for me?

• Work onsite in New York, supporting real customer outcomes and reliable device performance.
• Clear processes and protocols to guide your work across incident, change, and problem management.
• Opportunity to build expertise at OSA Level II (Expert) through hands-on device support, IMACDs, and fleet monitoring.
• Engage in proactive troubleshooting and maintenance to help reduce downtime and improve service quality.
• Collaborate with internal teams and coordinate with HP/3rd party suppliers to support equipment and software status updates.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.