IT Desktop Support Technician

Our client, a professional banking environment, is seeking an IT Desktop Support Technician to join their team. As an IT Desktop Support Technician, you will be part of the IT organization supporting end-users in a high-touch, executive-level setting. The ideal candidate will have strong customer communication, a disciplined approach to troubleshooting, and the drive to deliver reliable desktop support that keeps critical work moving.

Job Title: IT Desktop Support Technician

Location: Charlotte, NC

Pay Range: $30- $36/hour on W2. 

What's the Job?

• Provide end-user support by configuring, installing, and testing hardware components, including hardware deployment replacements.
• Manage hardware and software service-related issues for end-users to prevent escalation, using the ServiceNow ticketing system.
• Perform PC reimaging, backup and restore user data, and complete device setup to ensure users can get back to work quickly.
• Install and validate correct software versions on devices, confirming functionality and resolving issues through structured troubleshooting.
• Document service events accurately in work orders and ticketing systems, including cross-divisional troubleshooting updates.

What's Needed?

• 3–5 years of experience providing software/hardware support in a professional environment, including server and Cisco technology knowledge.
• Proficiency troubleshooting and supporting MS Office applications, including MS Teams, Outlook, and Windows OS.
• Experience assisting with administration of Virtual/Desktop/Laptop management and infrastructure applications, including VDI, patch management, encryption technologies, and anti-virus.
• Experience using ServiceNow ticketing (or similar ticketing systems) for incident/request management.
• Knowledge of two-factor authentication, strong customer service skills, and the ability to work independently in a fast-paced, high-profile environment.

What's in it for me?

• Work in a professional banking setting with a high-touch, executive-level user community.
• Use modern support workflows through ServiceNow to manage incidents and requests end-to-end.
• Build strong hands-on desktop support skills across hardware deployment, reimaging, and software validation.
• Contribute to reliable operations by backing up, restoring, and securing user data.
• Support a Charlotte, NC location with no travel required.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.