AWS Connect Lead Engineer

Our client, a leader in the energy industry is seeking a AWS Connect Lead Engineer to join their team. As a AWS Connect Lead Engineer, you will be part of the Engineering organization supporting Enterprise Contact Center Platform initiatives. The ideal candidate will have hands-on Amazon Connect development expertise, strong AWS engineering skills, and the ability to translate business requirements into scalable solutions which will align successfully in the organization.

Job Title:AWS Connect Lead Engineer

Location:Remote (supporting Eastern Time business hours)

Pay Range: $70 - $75/hr W2

What's the Job?

• Serve as the lead technical resource and primary owner for the enterprise Amazon Connect platform supporting 600+ users.
• Design, develop, test, deploy, and support Amazon Connect enhancements and new capabilities across a large-scale environment.
• Build Proofs of Concept (POCs) and provide technical recommendations to support future platform growth.
• Troubleshoot complex production issues, perform root cause analysis (RCA), and implement corrective actions to improve reliability.
• Develop and maintain integrations between Amazon Connect and enterprise CRM platforms, collaborating closely with Salesforce and cross-functional teams.

What's Needed?

• 8+ years of overall software engineering experience, with 6-8+ years of hands-on Amazon Connect development experience.
• Experience owning and supporting enterprise-scale Amazon Connect environments, including leading projects from solution definition through production deployment.
• Strong Python development skills, including experience building and maintaining AWS Lambda functions.
• Deep Amazon Connect expertise including Contact Flows, Call Routing, IVR design/configuration, advanced voice capabilities, and Amazon Connect Contact Lens features such as call recording and transcription.
• Strong integration experience with REST APIs and enterprise systems, including Amazon Connect integrations with CRM platforms (Salesforce experience preferred).

What's in it for me?

• Own technical outcomes end-to-end—from requirements gathering and design through development, deployment, and production support.
• Work in a hands-on role where you will lead enhancements, integrations, troubleshooting, and platform evolution.
• Collaborate directly with business stakeholders to turn needs into scalable contact center solutions.
• Contribute to modernization and enhancement initiatives driven by business growth and acquisitions.
• Help identify opportunities to leverage AI and automation capabilities within the contact center environment.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.