Clinical Call Center Coordinator

Our client, Healthcare is seeking a Clinical Call Center Coordinator to join their team. As a Clinical Call Center Coordinator, you will be part of the Call Center Operations supporting the HEDIS and clinical coordination workflow. The ideal candidate will have strong communication, a detail-focused mindset, and the ability to collaborate across teams to keep scheduling and documentation running smoothly.

Job Title:Clinical Call Center Coordinator

Location:Sacramento, CA

Pay Range:$17

What's the Job?

• Facilitate the scheduling of appointments for members using effective communication, technology, and customer service skills.
• Inform members about program benefits with clear, accurate, and respectful communication.
• Collaborate with the internal call center and HEDIS team on workflow process improvement, document management, and abstraction education.
• Maintain accurate notes and records to support timely follow-up and documentation needs.
• Perform other duties, as assigned, to support day-to-day operational goals.

What's Needed?

• 1-3 years of call center experience.
• Excellent oral and writing skills.
• Critical thinking skills with the ability to problem-solve creatively, objectively, and rapidly.
• Strong organization skills, including the ability to keep accurate notes and records.
• Operational knowledge of managed care or healthcare plans, including familiarity with team members and clinical staff; ability to work in a time-sensitive environment.

What's in it for me?

• Work in a role that directly supports member access through appointment scheduling and program education.
• Collaborate with call center and HEDIS teams to improve workflow processes and documentation.
• Use analytical and organizational skills to meet deadlines in a fast-paced environment.
• Apply bilingual communication skills (English and Spanish) to better serve members.
• Build experience in managed care operations with exposure to HEDIS-related coordination.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.