Network Support Engineer

Our client, is seeking a Network Support Engineer to join their team. As a Network Support Engineer, you will be part of the Network Operations & Engineering organization supporting production support and post-launch service assurance. The ideal candidate will have strong network troubleshooting skills, the ability to perform root-cause analysis, and the confidence to collaborate across multiple technical teams to drive complex incidents to resolution.

Job Title: Network Support Engineer
Location: Seattle, WA (Onsite)
Duration : Contract

Pay Range:$45-50/hr 
 

What's the Job?

• Provide post-launch technical support for production broadband network issues across access, aggregation, transport, IP, routing, and service layers.
• Troubleshoot complex incidents involving customer connectivity, service degradation, packet loss, latency, routing, reachability, and network performance.
• Perform detailed fault isolation to identify the specific network element, interface, route, configuration, protocol, or service component contributing to an incident.
• Analyze packet captures, network logs, alarms, counters, routing tables, interface statistics, and telemetry to identify root causes.
• Own or contribute to resolution of complex production incidents by partnering with NOC, network engineering, operations, architecture, vendors, and other technical teams.

What's Needed?

• 5+ years of experience troubleshooting Layer 2 and Layer 3 networks in a production environment.
• Strong understanding of TCP/IP and core networking fundamentals including Ethernet, VLANs, ARP, DHCP, DNS, IPv4/IPv6, routing, and IP connectivity.
• Experience troubleshooting routing protocols such as BGP and OSPF/IS-IS, including routing policies and VRFs.
• Hands-on ability to use network device CLI and to analyze packet flows hop-by-hop through the network.
• Experience using packet capture and analysis tools such as Wireshark/tcpdump, plus interpreting monitoring data, logs, alarms, counters, routing tables, and telemetry.

What's in it for me?

• Work onsite in Seattle, WA as part of a production support environment focused on real-time problem solving.
• Use deep troubleshooting skills to isolate faults across multiple network domains and drive issues to resolution.
• Collaborate with NOC, engineering, architecture, operations, and vendors to improve network stability after launch.
• Contribute to root-cause analysis, post-incident reviews, and documentation of troubleshooting procedures and runbooks.
• Build operational impact by identifying opportunities to improve monitoring, alarms, automation, and processes based on recurring issues.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.