Azure Cloud Operations Analyst

Our client, internal support operations team is seeking an Azure Cloud Operations Analyst to join their team. As an Azure Cloud Operations Analyst, you will be part of an internal support operations group supporting executive escalation risk management by ingesting and monitoring support tickets, identifying high-risk cases, and proactively engaging to prevent escalations. The ideal candidate will have strong verbal and written communication, sharp attention to detail, and the ability to organize complex operational work while collaborating across technical and non-technical stakeholders.

Job Title: Azure Cloud Operations Analyst
Location:Remote (100% remote)
Contract Length: 18 months

Pay Range: $48-$50/hour

What's the Job?

• Coordinate and manage Azure transition activities, including out-of-policy exception requests, by developing detailed plans and driving technical work through completion.
• Support complex Azure transitions across multiple purchasing and billing models, including Cloud Solution Provider (CSP), Enterprise Agreement (EA), and Microsoft Customer Agreement for Enterprise (MCA-E).
• Validate customer and partner subscription, tenant, billing, and required documentation using internal Microsoft commerce and production systems to determine transition eligibility and fulfillment of requirements.
• Translate complex Azure subscription, tenant, billing, entitlement, and transition requirements into clear, actionable guidance for account teams, partners, and customers.
• Maintain detailed records and reporting in Azure DevOps (or similar work-management systems), including approvals, customer documentation, engineering actions, request status, and workload tracking.

What's Needed?

• Microsoft Commerce Platform experience is required; candidates without Microsoft Commerce Platform experience will not be eligible.
• Intermediate knowledge of Azure tenants, Azure subscriptions, Microsoft commerce, purchasing and billing models, and billing support.
• Understanding of Azure purchasing channels and agreements, including CSP, EA, and MCA-E.
• Ability to communicate complex technical and commerce concepts clearly to both technical and non-technical stakeholders.
• Experience maintaining detailed operational records and tracking work through Azure DevOps or similar systems, with strong organizational and problem-solving skills.

What's in it for me?

• Work on high-impact operational support that helps reduce executive escalation risk through proactive ticket monitoring and risk identification.
• Build real-world experience coordinating Azure transitions across multiple purchasing and billing models and channels.
• Strengthen your ability to turn complex technical requirements into clear guidance for account teams, partners, and customers.
• Contribute to consistent operational execution by maintaining approvals, documentation, and status tracking with strong reporting.
• Opportunity to support a team focused on continuous improvement, backlog management, and stakeholder communication.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.