Print Support Technician

Our client, a technology services organization, is seeking a Print Support Technician to join their team. As a Print Support Technician, you will be part of the customer support organization supporting on-site service delivery.  
 

Job Title: Print Support Technician

Location:Cincinnati, OH (must reside in Cincinnati, OH or commute daily to the customer site)

Pay Range:$20- $25
 

What's the Job?

• Monitor assigned systems to detect performance issues and resolve technical problems on supported hardware, software, and applications using established protocols.
• Identify incident trends and escalate incidents within strict timeframes while following documented procedures.
• Perform routine installations and configurations, assembling and integrating system/product components according to standard protocols.
• Respond to common service, product, technical, and customer-relations inquiries to ensure prompt resolution and high customer satisfaction.
• Execute approved, documented scripted change management activities while adhering to incident, change, and problem management processes.

What's Needed?

• High School Diploma, GED, or higher secondary education, or equivalent work experience demonstrating competence.
• Typically 2–5 years of related experience, preferably in maintenance, quality, or a related field.
• Ability to manage consumable inventory and ensure adequate toner/consumables/paper availability at customer sites.
• Hands-on experience clearing paper jams, performing initial troubleshooting, and assisting end users with device functionality.
• Comfort coordinating with internal teams and partners (including SW-branded support coordination) and reporting customer dissatisfaction to the appropriate leadership.

What's in it for me?

• Opportunity to deliver reliable, on-site technical support and directly improve the customer experience.
• Clear operational expectations with daily production goals and contract-required response time standards.
• Structured work aligned to strategy, with collaboration to support process improvements and standardized operations.
• Hands-on responsibilities that include device swaps with spares, usage page collection as needed, and consumables management.
• Work that emphasizes confidentiality, independent judgment within established standards, and consistent execution of business processes.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!