MES Support Engineer

Our client, a manufacturing technology organization, is seeking a MES Support Engineer to join their team. As a MES Support Engineer, you will be part of the Manufacturing Systems Support team supporting manufacturing operations and business stakeholders. The ideal candidate will have strong shop-floor manufacturing and MES support experience, strong Microsoft SQL Server troubleshooting skills, and the ability to collaborate across ERP/WMS, infrastructure, and vendor teams to keep manufacturing execution systems running reliably.

Job Title: MES Support Engineer

Location: Richmond, Virginia

What's the Job?

• Provide Level 1 and Level 2 support for MES applications and manufacturing systems, ensuring timely resolution of production support needs.
• Monitor MES application performance and support system availability and reliability for critical manufacturing operations.
• Investigate production support issues and perform root cause analysis to prevent recurring incidents.
• Coordinate issue resolution with Development, ERP, WMS, Infrastructure, Network, and Business teams to restore service and improve stability.
• Analyze SQL Server databases, queries, and data to resolve data-related discrepancies and support accurate manufacturing execution.

What's Needed?

• 6-10+ years of experience in manufacturing, shop-floor systems, digital manufacturing, or MES environments, preferably within Consumer Products/CPG manufacturing.
• Hands-on experience supporting one or more MES platforms such as Siemens Opcenter/Camstar, Rockwell FactoryTalk ProductionCentre, Apriso PAS-X, Syncade, Ignition, AVEVA MES, SAP MII/ME, Tulip, or a comparable MES platform.
• Strong Microsoft SQL Server experience, including SQL queries, stored procedures, and data analysis/troubleshooting.
• Strong development experience using C# and .NET Framework/.NET Core, plus web technologies (JavaScript, HTML, CSS).
• Experience troubleshooting MES integrations with ERP (SAP), WMS (Blue Yonder or similar), PLCs, OPC servers, and shop-floor equipment; plus familiarity with ticketing/incident management tools such as ServiceNow.

What's in it for me?

• Opportunity to support and enhance manufacturing execution systems that directly impact shop-floor performance and continuity.
• Chance to deepen your expertise in the TrakSYS MES platform through onboarding and training, even if you have not supported TrakSYS before.
• Work in a cross-functional environment with business users, manufacturing operations, ERP/WMS teams, infrastructure, network, and vendors.
• Engage in continuous improvement by tracking SLAs, KPIs, recurring issues, and recommending system enhancements.
• Build long-term value by maintaining technical documentation, knowledge base articles, and change records that strengthen operational support.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.