Application Support Analyst

Our client, a leading financial services organization, is seeking an Application Support Analyst to join their team. As an Application Support Analyst, you will be part of the Front Office Technology organization supporting Rates and Credit trading platforms. The ideal candidate will have strong ownership mindset, excellent incident and problem-solving skills, and the ability to communicate clearly with traders, technology teams, and control functions—aligning successfully in a high-availability trading environment.

Job Title: Application Support Analyst

Location: New York, NY (3 days onsite every week)

Pay Range: $64

What's the Job?

• Provide day-to-day support for Fixed Income Rates and Credit trading platforms, ensuring stable and reliable operations.
• Monitor critical production systems, interfaces, market connectivity, pricing feeds, and electronic trading workflows to maintain high availability.
• Manage and resolve production incidents by coordinating across development, infrastructure, networking, market data vendors, and business users.
• Lead root cause analysis and drive corrective actions following production issues, with a focus on long-term prevention.
• Own operational readiness through change, release, deployment, DR management, and post-implementation validation to support business growth.

What's Needed?

• 8+ years of experience in Front Office application support, with a strong focus on production stability and operational controls.
• Experience supporting Rates and Credit related Fixed Income products and the trading workflows they enable.
• Working knowledge of SQL and scripting, plus the ability to troubleshoot in real time using monitoring and log analysis.
• Familiarity with incident management and problem management practices (including ITIL processes such as Incident, Problem, and Change).
• Experience with monitoring and operational tooling (e.g., Prometheus, Grafana, Logic Monitor, eG, Geneos/ITRS) and job scheduling (e.g., Autosys), plus database experience with MSSQL/SQL Server or Oracle.

What's in it for me?

• Be the primary technology liaison connecting Front Office users, technology teams, infrastructure groups, vendors, and control functions.
• Contribute to a high-availability trading environment by improving resilience, automation opportunities, and operational risk controls.
• Develop your craft through hands-on production support, release management, DR management, and continuous platform improvement.
• Strengthen stakeholder impact by communicating postmortems, platform status, operational risks, and service-level reporting to senior leadership.
• Work in a role that blends operational excellence with business engagement—helping translate requirements into reliable technology outcomes.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.