Site IT Analyst (HP Polycom / Microsoft Teams Support)

Our client is seeking a Microsoft Teams Collaboration Support Specialist to serve as the primary resource for the deployment, support, and lifecycle management of HP Poly (Polycom) Teams-certified collaboration devices across Northeast Ohio locations. This role is responsible for ensuring reliable operation, maintenance, and user support of Microsoft Teams-enabled conferencing technologies used in conference rooms, huddle spaces, and personal workspaces while delivering an excellent end-user collaboration experience 

Job Title: IT Site Analyst

Location: Cleveland, OH

Pay Range: $35/hr on W2

What’s the Job?

• Install, configure, deploy, and support HP Poly/Polycom Teams-certified devices, including conference phones, collaboration bars, cameras, speakerphones, touch controllers, and related peripherals.
• Manage device provisioning, firmware upgrades, software updates, maintenance activities, and lifecycle support for Microsoft Teams Rooms equipment.
• Troubleshoot and resolve issues involving Microsoft Teams connectivity, audio/video performance, device registration, authentication, peripheral integration, and meeting functionality.
• Provide end-user support, meeting readiness assistance, device replacement services, and support for new Teams device deployments and technology refresh initiatives.
• Maintain device inventory, documentation, configuration standards, and collaborate with IT support teams on escalations, incident resolution, and continuous improvement efforts.

What’s Needed?

• Hands-on experience supporting HP Poly/Polycom collaboration devices and Microsoft Teams-certified hardware solutions.
• Strong knowledge of Microsoft Teams Rooms, Teams device provisioning, administration, and troubleshooting.
• Experience with Poly Studio, Poly X-Series, Trio, CCX, and other collaboration platforms.
• Proficiency in firmware management, software updates, hardware diagnostics, and troubleshooting audio/video peripherals.

Excellent customer support, communication, and problem-solving skills with the ability to work directly with end users and cross-functional IT teams 

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.