Field Service Technician

Our client is seeking a Field Service Technician to join their team. As a Field Service Technician, you will be part of a customer-facing, technical field break/fix group supporting HP’s PC Products customers. The ideal candidate will have strong mechanical aptitude, the ability to troubleshoot hardware issues logically and systematically, and the confidence to communicate clearly with customers on-site.

Job Title: Field Service Technician

Location: Atlanta, GA

Pay Range:$20.39 - $26

What's the Job?

• Provide on-site, customer-facing hardware support for HP PC and related products, including Laptop, Desktop, RPOS, and Workstation systems.
• Perform reactive field service events such as configuring hardware/software and simple network components, installing units, and completing unit repair.
• Logically and systematically troubleshoot printer hardware issues; printer knowledge is a huge plus.
• Manage multiple stressors in a fast-paced, constantly changing environment while maintaining a positive, customer-focused approach.
• Support escalation and assist in technical action plans to remediate PC/print issues, while understanding the business impact of service delivery.

What's Needed?

• Onsite customer-facing experience and strong interpersonal communication skills (verbal and written), especially in person.
• Technical/mechanical hardware repair experience with demonstrated aptitude for learning new technology.
• Strong mechanical aptitude, including working with tools and various alignment apparatus.
• Ability to balance and prioritize multiple activities and issues while adhering to standard technological/mechanical and business procedures.
• High School diploma or equivalent, plus additional hardware technology training (college preferred).

What's in it for me?

• Work in a team-based environment with self-starting technical professionals focused on customer satisfaction.
• Opportunity to grow your expertise across HP PC products and related service events in a constantly evolving setting.
• Clear expectations around administrative responsibilities, business-based decision making, and contract/customer commitments.
• Cell phone reimbursement and a laptop/tablet provided to support field work.
• Engagement with multiple levels of HP and customer management to help drive profitable, budget-aligned outcomes.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.