IT Business Analyst III

Our client, a leading organization in the financial services industry, is seeking an IT Business Analyst III to join their team. As an IT Business Analyst III, you will be part of the Copilot Agent Builder function, supporting business stakeholders and technology teams to identify opportunities, design, configure, test, deploy, and support AI-powered assistant agents within the approved Copilot platform. The ideal candidate will have strong analytical thinking, clear stakeholder communication, and a strong sense of ownership, which will align successfully in the organization.

Job Title:IT Business Analyst III

Location:Charlotte, NC

Pay Range: $40-$46/hr 

What's the Job?

• Partner with business stakeholders to evaluate AI assistant use cases and translate business needs into scalable agent workflows and instructions within the approved Copilot platform.
• Gather and analyze requirements, map processes, and define practical agent designs that enhance productivity, streamline workflows, and improve user experience.
• Configure, test, document, and deploy AI-powered assistant agents, validating outcomes and troubleshooting issues as they arise.
• Provide production support, including issue investigation, root-cause analysis, and L3 support activities as required, while ensuring timely resolution of production and support items.
• Continuously refine deployed agents based on user feedback, evolving business requirements, and performance results—while operating within governance, risk, security, and data management standards.

What's Needed?

• Strong analytical, logical, and critical-thinking skills with the ability to evaluate business challenges and identify effective AI-assisted solutions.
• Demonstrated ability to gather, analyze, and translate business requirements into practical agent designs, workflows, and implementation plans.
• Proven problem-solving and design-thinking capabilities, including the ability to navigate ambiguity and develop scalable, user-focused solutions.
• Experience planning and executing solution delivery activities, including configuration, testing, documentation, deployment, and ongoing support.
• Strong written and verbal communication skills to engage stakeholders, facilitate requirements discussions, and manage expectations effectively.

What's in it for me?

• Opportunity to build real, business-driven AI assistant agents that improve productivity and user experience.
• A role that values analytical thinking, design thinking, and stakeholder partnership—not traditional software development expertise.
• Hands-on experience configuring, testing, deploying, and optimizing solutions within an approved Copilot platform.
• Clear ownership of end-to-end delivery activities, from requirements through production support and continuous improvement.
• Collaboration with global teams and regional business partners in a distributed, multi-region environment.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.